Mass General Brigham (Amherst)
Internal Medicine • Amherst, MA • Since 1885
Information from public sources; not independently verified. Confirm hours, insurance and appointment availability with the clinic.
Last gathered July 11, 2026. How our information is sourced · Report incorrect information
About
Mass General Brigham’s affiliation with Cooley Dickinson includes the Cooley Dickinson Medical Group in Amherst. Cooley Dickinson Health Care is an acute care, nonprofit hospital serving Western Massachusetts (Pioneer Valley) and is a member of Mass General Brigham Incorporated. Founded in 1885 and headquartered in Northampton, it operates under the 501(c)(3) nonprofit model and employs about 543 people. The organization is part of the Mass General Brigham system, with its campus and related care extending across the region, including Amherst through its affiliated providers. Contact: feedback@cooleydickinson.org; main phones: 800-439-2370 or 413-582-2000.
Services Offered
Technology & Equipment
Insurance & Payment
Not published.
Languages Spoken
Not published.
FAQs
What is Mass General Brigham (Amherst)?
A primary care practice (formerly Amherst Medical Associates) offering convenient, caring and complete care with access to specialists within the Mass General Brigham system.
What are the office hours?
Office hours are 8:00 AM–5:00 PM.
Where is Mass General Brigham (Amherst) located?
Location & Directions: 170 University Drive, Amherst, MA 01002.
Is there same-day sick visits?
Same-day sick visits are available daily to regular patients.
Social Media
Photos
Photos published by Mass General Brigham (Amherst) showing the internal medicine practice in Amherst, MA.
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (Google/aggregated) – Cooley Dickinson Urgent Care Amherst: 2.1 star rating (90 reviews)
- Family Medicine in Amherst, MA – Mass General Brigham (Cooley Dickinson Medical Group): 4.8 (399 ratings)
- Healthgrades – Cooley Dickinson Medical Group Amherst Medical Associates: Not provided (directory page indicates “Be the first to review”) (Not provided)
- Birdeye – Cooley Dickinson Hospital (nearby Northampton, not Amherst): 2.7 star rating (621 reviews)
- PlainHospital – Cooley Dickinson Hospital (nearby Northampton, not Amherst): 3/5 stars (patient experience) (Not provided)
Patients praise
- Some patients describe good care and attentive, friendly staff/providers
- Positive experiences referenced for comfort and being well supported (as described by Mass General Brigham / Cooley Dickinson materials)
Common complaints
- Poor communication and administrative issues (e.g., cancelled/rescheduled appointments, delays, staff described as “nasty”/unreliable)
- Long wait times and perceived lack of helpfulness at urgent care
- Very low ratings for urgent care and some hospital patient-experience ratings (used as context, though not necessarily Amherst-specific)
"“Office staff consistently nasty and unreliable.”"
- befithealthclubs.com listing of Cooley Dickinson Medical Group, Amherst Medical Associates reviews (includes multiple user comments)"“Absolutely AWFUL patient care and communication.”"
- befithealthclubs.com listing of Cooley Dickinson Medical Group, Amherst Medical Associates reviews (includes multiple user comments)"“I waited 3 hours just for them to tell me ‘you need to see your primary physician we can’t do anything for you’ …”"
- reviews.birdeye.com – Cooley Dickinson Urgent Care Amherst review excerptSynthesized from public review platforms as of Jul 11, 2026 - sources: [1][2][3][4].
In the News
- Dr. Deborah E Smith, MD - Northampton, MA - Internal Medicine, Medical Oncology - May 5, 2026
- Dr. Kinga K Pluta, MD - Hadley, MA - Internal Medicine, Pediatrics - May 2, 2026
- Meet the West Health Accelerator Team: Cyrus Yau, MD — West Health Accelerator at Mass General Brigham - Aug 21, 2025
- Mass General Brigham relaunches cancer care shuttle - Jul 31, 2025
- Cooley Dickinson Hospital workers turn up heat in contract fight - Daily Hampshire Gazette - Jun 4, 2026
Information sourced from the clinic's website as of July 11, 2026.
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