University Health Services
Pediatrics • Amherst, MA • Since 1973
Information from public sources; not independently verified. Confirm hours, insurance and appointment availability with the clinic.
Last gathered July 11, 2026. How our information is sourced · Report incorrect information
About
- The page is the UMass Amherst School of Public Health & Health Sciences (SHPH&S), a higher education school at UMass Amherst, founded in 1973 and based in Amherst, MA. - Focus: education and scholarship to improve public health and quality of life; emphasizes obesity and diabetes prevention, women’s health, global health, aging, and healthy living. - Programs and fields: clinical and outreach programs; degrees and certificates related to public health (e.g., online MPH, MPH), as well as areas like biostatistics, epidemiology, environmental health sciences, health policy, community health education, nutrition, kinesiology, and communication disorders. - Notable attributes: national leader in public health impact; strong faculty research, partnerships, and alumni connections. - Size and structure: employs about 64 people; part of UMass Amherst; affiliated with the broader public health education mission of the university. For pediatric care or student health services at UMass Amherst, you may want to check University Health Services (UHS) site or contact UHS directly for pediatric offerings, clinics, hours, and appointment scheduling.
Services Offered
Technology & Equipment
Team
Insurance & Payment
Not published.
Languages Spoken
Not published.
FAQs
How to make an appointment?
Call (413) 577-5101 or Request an Appointment in the UHS QLess Kiosk.
What to bring to first visit?
Bring child’s medical and immunization records; arrive early for registration.
Emergency guidance?
UHS is not a hospital. In life-threatening emergencies call 911.
What are the same-day urgent treatment options if my child needs urgent care?
If your child needs same-day urgent treatment and they have a UHS primary care provider (PCP), come to our Urgent Treatment Clinic. If we are not your child's PCP, it is best that you schedule a visit with your child's own doctor for urgent care.
How can I join the Urgent Treatment Clinic queue or request a nurse call-back?
You can use the online UHS QLess Kiosk to join the Urgent Treatment Clinic waiting room ahead of time. You’ll receive a text with your place in line and another text when it’s your turn to check in at UHS. You have 20 minutes to arrive once summoned. You can also request a nurse callback via the QLess Kiosk.
What is Health Advice Line and when is it available?
Health Advice Line (Available 24/7): Call (413) 577-5229. During business hours, leave a message; a nurse will call you back. After hours, you will be connected with our clinical answering service or on-call pediatrician.
How should I contact a provider or where can I leave messages?
To directly communicate with a provider, please call (413) 577-5101 to leave a message for your provider.
Can I email or get lab results emailed?
We are unable to email lab results or communicate with you via email. Children's lab results are printed for pick up or mailing to parents.
What about immunizations and school/camp forms?
To have medical forms completed for school or camp, obtain immunization records or request a prescription refill, call (413) 577-5000. Allow 2 business days for these to be completed.
Is there a patient portal for pediatric patients?
There is no patient portal currently in our system for children.
Social Media
Photos
Photos published by University Health Services showing the pediatrics practice in Amherst, MA.
What Patients Say
Overall sentiment across review platforms: mixed
- Toprated Business (University Health Services): 3.2/5 (144 total reviews)
- UMass internal patient experience survey: 4.55 - 4.7/5 (1,255 responses (internal survey))
Patients praise
- High patient satisfaction reported in official internal surveys regarding overall care quality
- Many individual providers, nurses, and clinicians are praised for being kind, helpful, and non-judgmental
- Convenient campus location for UMass community members
- High likelihood of recommendation according to internal surveys
Common complaints
- Long and unpredictable wait times, especially for walk-in services
- Difficulties with communication and administrative/front-desk staff efficiency
- Concerns regarding the consistency and depth of care provided by different providers
- Issues with billing and updating patient records
"I've gone to UHS with a bunch of issues over the past 4 years and never have I had a bad experience. The doctor's have always been kind, efficient, and made me feel really comfortable... Minus a star because one of the student nurses at reception made me say what I was visiting for in a completely quiet room..."
- Toprated Business (University Health Services review)"I want to start off by saying that we have loved seeing Amy here! She is great, non judgemental, and super helpful as first time parents. The nurses have all been fantastic as well. However, we've consistently had issues with communications and the front desk."
- LocalityBiz (Amherst Pediatrics review)Synthesized from public review platforms as of Jul 11, 2026 - sources: [1][2][3][4].
In the News
- WMass health leaders offer local alternative to federal vaccine guidelines | New England Public Media - Jan 21, 2026
- Department of Population & Public Health : University Health Services : UMass Amherst - Jul 7, 2026
- Vaccines 101: Local health experts launch website - Daily Hampshire Gazette - Jan 22, 2026
- Vaccines 101: Local health experts launch website - Greenfield Recorder - Jan 24, 2026
- Vaccines 101: Local health experts launch website - Athol Daily News - Jan 26, 2026
Information sourced from the clinic's website as of July 11, 2026.
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