Our Lady of the Lake Physician Group
Primary Care • Baton Rouge, LA
Information from public sources; not independently verified. Confirm hours, insurance and appointment availability with the clinic.
Last gathered July 11, 2026. How our information is sourced · Report incorrect information
About
Greater Baton Rouge Primary Care offers primary care, family medicine, and preventive care services in Baton Rouge, Louisiana. The clinic provides video visits, online scheduling, extended hours, and same-day, walk-in, and weekend appointments to serve patients throughout their lives.
Services Offered
Team
Insurance & Payment
Not published.
Languages Spoken
Not published.
FAQs
What type of care is offered?
Primary care services with video visits, online scheduling, extended hours, and same-day/walk-in appointments.
Social Media
Photos
Photos published by Our Lady of the Lake Physician Group showing the primary care practice in Baton Rouge, LA.
What Patients Say
Overall sentiment across review platforms: mixed
- Baton Rouge General Family Medical Center (Provider-level): 4.9/5 (9,253 ratings for a specific provider)
- ComplaintsBoard (Baton Rouge Clinic, AMC): 1.0/5 (1 complaint)
- Baton Rouge General (Provider-level): 4.9/5 (258 ratings for a specific provider)
Patients praise
- High patient satisfaction with the medical providers, often citing compassion and strong listening skills
- Efficient booking and welcoming, clean environments at some locations
- Professionalism of nursing and medical staff reported by many patients
- Positive experiences with bedside manner and health education provided by specific practitioners
Common complaints
- Difficulties with administrative tasks such as scheduling and communication
- Frustration with office staff, including reports of condescending attitudes or poor customer service
- Delays in prescription fulfillment and prescription communication with mail-order services
- Issues with medical billing and collections, including denial of service over outstanding balances
- Occasional long wait times for appointments or test results
"Dr.Russel, it very down to earth and patience with me... He gives me time to explain my symptoms and also educate me about medication to improve my well-being."
- Baton Rouge General Provider Review"However, whether it's speaking on the phone with, or speaking face-to-face with a receptionist in this office, it is NEVER a good experience... They always have a bad attitude and are condescending."
- Yelp Review of Baton Rouge General Physicians"Patients often commend the professionalism of front desk personnel and medical providers... Other considerations include occasional frustrations expressed regarding wait times or delays in receiving test results."
- Wheree Review of Baton Rouge Primary Care Collaborative, Inc.Synthesized from public review platforms as of Jul 11, 2026 - sources: [1][2][3][4].
In the News
- BRG Expands Primary Care Services in Ascension Parish - Feb 24, 2026
- Internal Medicine at New Roads - Baton Rouge Clinic - Sep 30, 2025
- LaTonya R. Kelly, MD - Family Medicine - Baton Rouge Clinic - Feb 2, 2026
Information sourced from the clinic's website as of July 11, 2026.
Other primary care clinics in Baton Rouge
Comparing your options?
See other primary care clinics in Baton Rouge, or search the full directory by insurance, ratings, and more.
