UAB Medical West Primary Care
Family Medicine • Bessemer, AL
Information from public sources; not independently verified. Confirm hours, insurance and appointment availability with the clinic.
Last gathered July 10, 2026. How our information is sourced · Report incorrect information
About
UAB Medical West Hospital is a nonprofit, full-service hospital and emergency care provider based in Bessemer, Alabama (West Jefferson County). Key points: - Services: 24/7 emergency care and comprehensive hospital services with a focus on convenient, compassionate care for families in West Jefferson County. - Location: Primary operations centered in Bessemer, AL, with a state-of-the-art hospital facility near Exit 1 off I-459; 12 surrounding health centers/offices in the area. - Facilities and reach: 12 local offices/sites serving the community; main HQ at 995 9th Ave SW, Bessemer, 35022. - Contact: Main phone options include (205) 820-8416 and (205) 481-7000. - Organization: Private nonprofit in the Hospitals and Health Care industry; active status with a regional network for West Jefferson County residents, including services from primary care to emergency treatment.
Services Offered
Team
Insurance & Payment
Not published.
Languages Spoken
Not published.
FAQs
What are the clinic’s hours?
Monday – Friday 8:00am – 4:30pm
Social Media
Photos
Photos published by UAB Medical West Primary Care showing the family medicine practice in Bessemer, AL.
What Patients Say
Overall sentiment across review platforms: mixed
- CMS HCAHPS (via Momentary Labs): 3 out of 5 stars (551 patient surveys)
- Public review sites (Yahoo, Rehab.com, Yelp/MapQuest): Approximately 2.5 to 3 out of 5 stars (Various, ranging from 17 to over 400 reviews depending on platform)
- Facebook: 74% recommend (605 reviews)
Patients praise
- Praise for professional, caring, and skilled nursing and medical staff in certain departments
- Positive reception of new facility aesthetic and in-room comfort
- Satisfactory doctor communication for a majority of patients
- Some patients report excellent emergency and surgical care experiences
Common complaints
- Complaints regarding billing and administrative processes
- Issues with parking availability and accessibility
- Reports of slow or unresponsive nursing staff
- Concerns about cleanliness and hospital environment (e.g., pests)
- Inconsistent communication from front office and scheduling staff
"Parking is horrendous and front office staff lack patient concern. Scheduling isn't proactive when Drs are running behind."
- Yahoo Local Review"Nurses are extremely scarce and take hours to respond to any situation. My room was also crawling with cockroaches..."
- MedicalRecords.com Review"I appreciate so much the prompt and thorough care after a recent emergency. The staff is excellent and very caring at UAB Medical West."
- Yahoo Local ReviewSynthesized from public review platforms as of Jul 10, 2026 - sources: [1][2][3][4].
In the News
- UAB Medicine Connected - UAB Medicine - Feb 17, 2026
- Celebrating the One-Year Anniversary of Our New Hospital - UAB Medical West - Aug 28, 2025
Information sourced from the clinic's website as of July 10, 2026.
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