Community Behavioral Health Centers
Behavioral Health • Boston, MA • More than 25 locations in Massachusetts locations
Information from public sources; not independently verified. Confirm hours, insurance and appointment availability with the clinic.
Last gathered July 11, 2026. How our information is sourced · Report incorrect information
Services Offered
Technology & Equipment
Insurance & Payment
All MassHealth plans covered; some commercial plans accepted; verify with insurer for specific coverage.
walk-in services, open daily for routine appointments and crisis care
Languages Spoken
FAQs
What are Community Behavioral Health Centers?
CBHCs are one-stop shops offering a wide range of mental health and substance use services with 24/7 crisis support.
What services are offered at CBHCs?
Immediate mental health and substance use evaluation, individual and group therapy, psychiatric medication consultations, peer support services, medication for addiction treatment, referrals to treatment, and more.
Are crisis services available without insurance?
Yes, anyone in Massachusetts can access crisis services at CBHCs with no insurance needed.
What are the operating hours for routine outpatient services?
CBHC routine outpatient services are available 8AM-8PM on weekdays and 9AM-5PM on weekends.
Are CBHCs open for walk-ins?
All CBHCs are open daily for walk-ins, routine appointments, and crisis care.
Can services be provided in telehealth format?
Every CBHC offers treatment both in-person and via telehealth.
How can I contact the Massachusetts Behavioral Health Help Line?
Call or Text: 833-773-2445; 24/7 clinical hotline with assessment, treatment referrals, and crisis triage.
Is the Help Line available in multiple languages?
The Help Line is available in more than 200 languages.
Social Media
Photos
Photos published by Community Behavioral Health Centers showing the behavioral health practice in Boston, MA.
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (Eliot Tri-City CBHC): 2.8/5 stars (37 reviews)
Patients praise
- Access to timely and compassionate crisis support
- Wraparound, multi-disciplinary team-based care models for families and individuals
- Welcoming, comfortable, and community-centered physical environments
- Professional, attentive, and trauma-informed staff members
Common complaints
- Long wait times and difficulties scheduling or receiving follow-up care
- Unprofessional behavior, poor communication, and perceived lack of staff empathy/respect
- Insurance-related coverage frustrations and unexpected billing/collection issues
- Lack of geographic accessibility for non-residents of specific areas
- Perceived incompetence or perceived arbitrary clinical decision-making
"These clinicians are extremely trauma informed and culturally competent. I feel no judgement when speaking with them. The level of care I’ve received here is amazing."
- Eliot Tri-City CBHC Patient Review"Many of the therapists are inexperienced. If you have a question or concern, good luck getting an answer. ... Despicable place."
- Brookline Center Patient Review"It's almost as if we're denying care to a segment of the population, and we feel really — uneasy would be, I think, the least [serious] word I could use in that particular circumstance. It feels not right and not even ethical to us."
- Kim Fisher, Vice President at Riverside Community Care (regarding insurance coverage)Synthesized from public review platforms as of Jul 11, 2026 - sources: [1][2][3][4].
In the News
- Boston Medical Center CBHC | Mass.gov - Jan 1, 2026
- [PDF] Community Behavioral Health Centers (CBHCs) - Sep 17, 2025
- [PDF] BMC Cbhc Client Handbook - Boston Medical Center - Jan 15, 2026
- Addressing Community Mental Health Needs: A Comparison of the ... - Nov 24, 2025
- Community Behavioral Health Centers - Oct 23, 2025
Information sourced from the clinic's website as of July 11, 2026.
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