Massachusetts Eye and Ear
Optometry • Boston, MA
Information from public sources; not independently verified. Confirm hours, insurance and appointment availability with the clinic.
Last gathered July 11, 2026. How our information is sourced · Report incorrect information
Services Offered
Insurance & Payment
Not published.
Languages Spoken
Awards & Accreditations
Social Media
Photos
Photos published by Massachusetts Eye and Ear showing the optometry practice in Boston, MA.
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 3.7 stars out of 5 (756 reviews)
- Healthgrades: 88% patient experience rating (11% higher than national average) (11 ratings)
- Leapfrog Group: 90-97% positive for various domains (e.g., facilities, communication) (Outpatient Surgery CAHPS survey)
Patients praise
- Professional and skilled medical staff/doctors
- Positive surgical and procedure outcomes
- Comprehensive and thorough examinations
- High recommendation rates in specific clinical categories
Common complaints
- Long wait times for appointments and in the waiting room
- Communication issues with staff and doctors regarding appointments and follow-ups
- Perceived lack of empathy or poor customer service from some staff members
"He was awesome, did a thorough exam, answered all my questions and set me up for urgent referrals on Monday. He completely exceeded all my expectations. Great doctor and person. My experience start to finish was exceptional."
- Patient review (ProviderSpark)"I been waiting since 10:30 am to be seen by the eye doctor, it’s now 1:20 pm, in my honest opinion the Boston main campus for mass eye and ear makes their patients wait hours before being seen"
- Patient review (ProviderSpark)"Terrible service. As a harvard employee, I am ashamed of the hospital, which shows no empathy for the patients."
- Patient review (Yelp)Synthesized from public review platforms as of Jul 11, 2026 - sources: [1][2][3][4].
In the News
- Mass Eye and Ear develops eye drops that fix near vision without glasses – Boston 25 News - Sep 11, 2025
- Mass Eye and Ear Researchers Win 2025 Gizmodo Science Fair | Department of Ophthalmology - Oct 1, 2025
- Turns out inherited eye diseases aren’t a sure thing — Harvard Gazette - Feb 3, 2026
- Mitotherapy Shows Promise as a Treatment for Neurodegenerative Eye Diseases - Bench Press - Jun 1, 2026
- Eye Disease Care Links With Addiction Services | Mirage News - Feb 10, 2026
Information sourced from the clinic's website as of July 11, 2026.
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