Frontier Health
Behavioral Health • Bristol, VA
Information from public sources; not independently verified. Confirm hours, insurance and appointment availability with the clinic.
Last gathered July 11, 2026. How our information is sourced · Report incorrect information
About
Frontier Health is a nonprofit mental health and substance-use treatment provider based in Gray, Tennessee, serving Northeast Tennessee and Southwest Virginia. It offers crisis response, mental health and addiction services, co-occurring disorders support, developmental/intellectual disability services, and vocational/recovery programs across 64 sites. Key facts: - Serves adults, children, and youth; 4 regional offices including Gray (HQ) and other Tennessee locations - Crisis Stabilization Unit provides 24/7 help and outreach to hospitals, schools, and other partners - FY 2014-15 highlights: ~1,005 employees, 1.74 million miles traveled to serve a 12,000-square-mile area; served 48,862 individuals - Revenue approx. $19.5M; 501(c)(3) nonprofit - Contact: fhinfo@frontierhealth.org; 1-423-467-3600 Notes: Frontier Health is not specifically Bristol-branded in the provided details, but it operates in the broader Northeast Tennessee region with crisis and behavioral health services that may align with Bristol-area needs. For Bristol-specific services, verify local office presence (addresses listed include Gray and Kingsport locations; check if there is a Bristol contact or satellite).
Services Offered
Team
Insurance & Payment
Not published.
Languages Spoken
Not published.
Photos
Photos published by Frontier Health showing the behavioral health practice in Bristol, VA.
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 2.9/5 (55 reviews)
- Rehab.com: 2.59/5 (52 reviews (Rehab.com))
Patients praise
- some patients report competent and friendly staff
- some patients report positive impacts on their mental health from therapy sessions
Common complaints
- reports of unprofessional or rude staff behavior
- difficulty accessing or scheduling services
- feelings of being treated as a number or feeling unheard
- reports of impersonal or dismissive care
"I felt like a number, a chart—not a human being dealing with real pain. ... From the front desk to the mental health professionals, I was consistently met with they were ALL curt, unkind, and unhelpful ."
- LocalityBiz user review"Some people who’ve been treated there say their therapists have made a big difference to their mental health and that the staff are friendly and competent."
- Rehabs.org listing summarySynthesized from public review platforms as of Jul 11, 2026 - sources: [1][2][3][4].
In the News
- Margaret L. Cress - Marriage And Family Therapist Specialist in Bristol, TN - May 14, 2026
- Program offers same-day or next-day appointments - Apr 29, 2026
- Frontier Health Expands Virtual Behavioral Health Urgent Care to Community - Frontier Health - Apr 28, 2026
- Frontier Health expands access to behavioral health services across the region | Kingsport Times News - Mar 21, 2026
- Tennessee provider expands virtual behavioral health urgent care - Becker’s Behavioral Health - Apr 29, 2026
Information sourced from the clinic's website as of July 11, 2026.
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