BestSelf Behavioral Health
Behavioral Health • Buffalo, NY • Since 1972
Information from public sources; not independently verified. Confirm hours, insurance and appointment availability with the clinic.
Last gathered July 11, 2026. How our information is sourced · Report incorrect information
About
BestSelf Behavioral Health is a nonprofit mental health and substance use services provider based in Buffalo, NY. Key points: - Founded: 1972; Headquarters: Buffalo, NY (255 Delaware Ave, Suite 300, Buffalo 14202) - Size: About 297 employees; part of a larger regional network with presence in Canada and Puerto Rico - Services: Community-based, evidence-based behavioral health care for children, adolescents, and adults; focused on accessible, culturally responsive, family-focused care - Industry/Type: Mental Health Care, nonprofit - Revenue/Funding: Annual revenue estimated between $5M–$25M; total funding around $12.7M - Contact: info@bestselfwny.org; Phone: 716-884-0888 - Online presence: Website bestselfwny.org; LinkedIn: linkedin.com/company/bestself-behavioral-health Location-specific note: HQ and primary offices are in Buffalo, NY (address listed as 255 Delaware Ave, Suite 300, Buffalo, NY 14202) with multiple U.S. offices in the Buffalo area.
Services Offered
Team
Insurance & Payment
Not published.
Languages Spoken
Not published.
FAQs
What is BestSelf Bi Behavioral Health?
Behavioral health clinic offering evidence-based services with a personal, caring approach.
Social Media
Photos
Photos published by BestSelf Behavioral Health showing the behavioral health practice in Buffalo, NY.
What Patients Say
Overall sentiment across review platforms: negative
- Yelp, Rehab.com, Birdeye, Recovered.org: Generally low across multiple third-party review platforms (e.g., ~1.8 to 3.0 out of 5 stars commonly cited) (Varies by platform, with some tracking dozens of reviews)
Patients praise
- Some individual counselors are perceived as caring and professional
- Supportive resources for youth and families (e.g., PCIT, DBT programs)
- Helpfulness for some patients in stabilization and personal growth
Common complaints
- Difficulties with scheduling, canceled appointments, and long wait times
- High staff turnover leading to inconsistent care and frequent counselor changes
- Issues with medication management and communication from nursing staff
- Reports of unprofessional or rude administrative and front-desk staff
- Concerns regarding perceived lack of care for patients' mental health needs
- Frustrations with intake processes and administrative bureaucracy
"If I could give this place no stars I would. This place is terrible avoid this place. They don't care about your mental health at all."
- A-Better-Place.com review"This place and the doctors ,nurses and counselors are AMAZING!!! Please give it a try if you're feeling down or have mental health issues !"
- Yelp reviewSynthesized from public review platforms as of Jul 11, 2026 - sources: [1][2][3][4].
In the News
- BestSelf Opens Western New York’s First 24-Hour Intensive Crisis Stabilization Center | Best Self | Your BestSelf begins here - Jan 21, 2026
- BestResponse crisis stabilization center to open in Buffalo - Jan 22, 2026
- New York State Announces Opening of $9.6 Million Intensive Crisis Stabilization Center in Buffalo | Best Self | Your BestSelf begins here - Jan 26, 2026
- New crisis center serves more than 175 in first month on Niagara Street - Behavioral Healthcare Network - Feb 27, 2026
- BestSelf prepares to open needed crisis center in Buffalo - Dec 20, 2025
Information sourced from the clinic's website as of July 11, 2026.
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