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BenchMark Physical Therapy clinic

BenchMark Physical Therapy

Occupational Therapy • Burlington, NC

5.0/5(90 reviews)

Information from public sources; not independently verified. Confirm hours, insurance and appointment availability with the clinic.

Last gathered July 11, 2026. How our information is sourced · Report incorrect information

About

BenchMark Physical Therapy in Burlington, NC offers physical therapy, occupational therapy, and specialty services including manual therapy, IASTM, total joint replacement rehab, injury prevention, work and industry programs, blood flow restriction, telehealth, and treatment for headaches, migraines, and hand and wrist pain. Located at 1205 University Dr Unit 112 in The Shoppes at Waterford, the clinic works with most major insurance providers and provides individualized treatment with initial evaluations, exercise, manual therapy, modalities, and home exercise programs.

Services Offered

  • Physical Therapy
  • Occupational Therapy
  • Telehealth Physical Therapy
  • Manual Therapy
  • IASTM (Instrument-Assisted Soft Tissue Mobilization)
  • Total Joint Replacement Rehab
  • Injury Prevention Program
  • Work & Industry
  • Blood Flow Restriction
  • Headaches & Migraines
  • Hand & Wrist Pain

Technology & Equipment

  • Telehealth
  • Electrical stimulation
  • Moist heat
  • Ice therapy

Insurance & Payment

Not published.

We work with most major insurance providers. Coverage varies by plan; in-network status and self-pay options available. Call to confirm.

Self-pay, In-network with major insurance providers (varies by plan)

Languages Spoken

Not published.

FAQs

Do you work with most major insurance providers?

Yes—coverage will vary by plan; many physical therapy, occupational therapy and specialty therapy programs are covered. Call to confirm in-network status and discuss self-pay options.

What should I expect at my first physical therapy appointment?

During your first visit, your physical therapist will perform an initial evaluation, discuss your plan of care, and set goals. Your treatment may include exercise; manual therapy; modalities such as electrical stimulation, moist heat, or ice; and patient education, including a home exercise program. The frequency and duration of your treatment will be determined.

What should I bring to my first physical therapy appointment?

Bring your physician referral or prescription (if applicable), your insurance card, registration forms, ID, and co-payment (if applicable). You may also bring a change of clothes.

Commitments

  • Best-in-class physical therapy, patient care, and customer service
  • Compassionate, effective care with integrity and honesty

Photos

What Patients Say

Overall sentiment across review platforms: positive

  • Birdeye (Pivot Physical Therapy): 5.0 out of 5 stars (90 reviews)
  • BenchMark Physical Therapy: generally highly rated (58 reviews (BestProsInTown))
  • Cone Health Physical & Sports Rehabilitation Clinic: generally highly rated (61 reviews (BestProsInTown))

Patients praise

  • knowledgeable and skilled therapists
  • compassionate and personalized care
  • effective treatment plans leading to tangible recovery
  • welcoming and friendly office staff
  • efficient service and clean facilities

Common complaints

  • strict corporate scheduling policies regarding cancellations/no-shows

"Nothing but kudos for Jamie. Professional, knowledgeable, compassionate, thorough. Wants to see improvement as much as client does. Entire staff friendly, welcoming, engaging."

- Birdeye (Pivot Physical Therapy) review

"She is the best Physical Therapist I've ever had. Now for the bad part. They have rules from corporate that had not, until just recently, been posted about scheduling."

- Birdeye (Pivot Physical Therapy) review

"Cone Health Physical & Sports Rehabilitation Clinic provides excellent physical therapy services with a focus on personalized care. Patients have reported positive experiences with various therapists, highlighting their expertise, kindness, and ability to set achievable goals."

- BestProsInTown review summary

Synthesized from public review platforms as of Jul 11, 2026 - sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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