
Chicopee Primary Care Team
Primary Care • Chicopee, MA • Since 1893 • 1 (Chicopee location under Holyoke Health) locations
Information from public sources; not independently verified. Confirm hours, insurance and appointment availability with the clinic.
Last gathered July 11, 2026. How our information is sourced · Report incorrect information
About
Chicopee Primary Care at Holyoke Health (Holyoke Medical Center) is part of the Holyoke Health system serving the Greater Holyoke area, including Chicopee. The center sits within a nonprofit, full-service community hospital network that also includes the VNA, River Valley Counseling Center, and Western Mass Physician Associates. The hospital region covers towns in Hampshire and Hampden counties, such as Holyoke, Chicopee, South Hadley, Granby, Easthampton, Southampton, West Springfield, and Belchertown. Leadership includes Medical Director Morris Lainer and other executives who oversee clinical services, laboratory, emergency medicine, and primary care operations.
Services Offered
Team
Insurance & Payment
Not published.
Languages Spoken
Photos
Photos published by Chicopee Primary Care Team showing the primary care practice in Chicopee, MA.








What Patients Say
Overall sentiment across review platforms: negative
- Bippermedia (Walk-In Care location): 2.9 out of 5 stars (30 reviews)
Patients praise
- Individual providers are occasionally described as friendly, wonderful, or skilled
- Staff members are sometimes noted as being friendly, even when systemic issues persist
Common complaints
- Difficulty reaching the office via phone, including long wait times and unreturned calls
- Challenges with scheduling appointments and long delays in receiving care
- Reports of disorganized office administration and poor communication regarding referrals and records
- Perceived lack of attentiveness or urgency from staff members
"The people at the front desk never answer the phones literally ever. ... You can call here 80 times a day and you’re lucky if they answer ONCE."
- LocalityBiz user review"I have fallen through the crack several times. They are very disorganized. The staff is very friendly and that's the only reason they're getting two stars."
- LocalityBiz user reviewSynthesized from public review platforms as of Jul 11, 2026 - sources: [1][2][3][4].
In the News
- Holyoke Medical Center Adult Primary Care (Chicopee) - Jan 2, 2026
- Spotlight On: Holyoke Medical Center - Oct 29, 2025
- HMC WELCOMES 11 PRIMARY CARE PHYSICIANS/PROVIDERS - Dec 2, 2025
- Lucille Passer, PA - Holyoke Health - Sep 9, 2025
Information sourced from the clinic's website as of July 11, 2026.
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