CHI Health Clinic
Internal Medicine • Council Bluffs, IA • Since 1886
Information from public sources; not independently verified. Confirm hours, insurance and appointment availability with the clinic.
Last gathered July 11, 2026. How our information is sourced · Report incorrect information
About
CHI Health Mercy Council Bluffs is a small hospital and health-care facility in Council Bluffs, Iowa, founded in 1886. It operates under the CHI Health umbrella (often referred to as Mercy Hospital) and has about 28 employees. Key leadership includes President Kristen Blum and other executives such as Director of Pharmacy Sabrina Beck and Director of Care Management Cary Reimers. The organization focuses on medical services with a majority of staff in medical roles, and its workforce has seen steady growth. For more details, visit the site: chihealth.com/chi-health-mercy-council-bluffs.
Services Offered
Team
Insurance & Payment
Not published.
Languages Spoken
Not published.
Current Offers
New Patient Offer
Social Media
Photos
Photos published by CHI Health Clinic showing the internal medicine practice in Council Bluffs, IA.
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (CHI Health Center): 3.4/5 stars (5 reviews)
- Facebook (CHI Health Mercy Council Bluffs): 76% recommend (515 reviews)
- Yelp (CHI Health brand-wide): 2.3/5 stars (11 reviews (brand-wide))
Patients praise
- Satisfactory experiences with specific doctors and medical staff
- Generally positive ratings for the hospital facility (Mercy Council Bluffs)
Common complaints
- Long wait times
- Abrupt and unhelpful customer service
- Difficulty reaching staff by phone
- Scheduling and administrative errors
- Frustration with insurance/billing questions
"Customer service was abrupt, and unhelpful. Options were maze-like, and they couldn't answer my questions regarding whether my insurance was acceptable at the clinic."
- Birdeye/LocalityBiz user review"I like my doctor he's doing all he can for me and all kinds of tests for me ... this place is awesome I recommend it to anybody"
- Birdeye/LocalityBiz user review"If I didn't have to put a star it would stay blank. You're lucky I like my doctor or I would not be back. Lets start with just making a appointment. To even get someone to answer the phone would be a miracle."
- Birdeye user review of Alegent Health ClinicSynthesized from public review platforms as of Jul 11, 2026 - sources: [1][2][3][4].
In the News
- Council Bluffs hospital to end labor and delivery services in August - Jul 10, 2026
- CHI Health Announces April 6 Opening of Family Health Center - Midwest Medical Edition - Apr 7, 2026
- CommonSpirit’s CHI Health Mercy Council Bluffs to close labor, delivery - Jul 10, 2026
- CHI Health ending labor and delivery care at Council Bluffs hospital - Jul 10, 2026
- CHI Health closing Mercy Hospital labor and delivery unit - Jul 9, 2026
Information sourced from the clinic's website as of July 11, 2026.
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