NorthKey
Mental Health Services • Covington, KY • Since 1966 • Multiple (Madison Avenue Covington location; 502 Farrell Drive Regional Campus; 503 Farrell Drive; plus other locations listed under Kenton County) locations
Information from public sources; not independently verified. Confirm hours, insurance and appointment availability with the clinic.
Last gathered July 11, 2026. How our information is sourced · Report incorrect information
About
NorthKey Community Care is a nonprofit mental health, substance use, and developmental disability service provider serving Northern Kentucky, including Kenton County. Key details: - Founded: 1966; Headquarters: Covington, KY - Locations: 5 offices in Covington, KY (Kenton County area) - 503 Farrell Drive, Covington, KY 41011 (HQ) - 513 Madison Avenue, Covington, KY 41011 - 19 E Pike St, Covington, KY 41011 - 502 Farrell Dr, Covington, KY 41011 - Additional Covington location listed - Services: Mental health care, substance use treatment, developmental disability services; offers roles such as Psychiatric Nurse Practitioner, School Based Therapist, and other clinical and support positions - Contact: main phone options include 859-331-3292 and 859-578-3200 - Organization type: Private nonprofit; Industry: Mental Health Care - Revenue/scale: Approximately 183 employees; about $13.2 million annual revenue If you’re looking for Kenton County-specific services, NorthKey Covington offices are the primary access points, with multiple nearby locations for ease of visit.
Services Offered
Team
Insurance & Payment
Not published.
Visit the Payment Options page for details, Payment for Services, Pay a Bill
Languages Spoken
Not published.
FAQs
Does NorthKey offer open access for initial appointments or crisis needs?
Yes, NorthKey has Open Access at all office locations for initial appointments or crisis needs.
What services are offered at NorthKey’s Madison Avenue location?
The site provides mental health and substance use services with psychiatric and primary care nurse practitioners, therapists and counselors, care coordinators, employment and housing specialists, peer support specialists, and more.
Is NorthKey open for crisis and by appointment at this location?
Yes, NorthKey has Open Access at all office locations and can be seen for initial appointment or crisis needs when convenient.
Social Media
Photos
Photos published by NorthKey showing the mental health services practice in Covington, KY.
What Patients Say
Overall sentiment across review platforms: mixed
- rehab.com (Scott Boulevard): 2.24/5 (37 reviews)
- drehabs.com: 3.2/5 (94+ reviews)
- recovered.org: 3.38/5 (based on trustscore/public data)
Patients praise
- Some patients report positive experiences with specific therapists or clinicians who are helpful and caring
- General acknowledgement that the facility provides necessary services for those seeking mental health or addiction support
Common complaints
- Reports of organizational issues including appointment scheduling errors and difficulty reaching staff by phone
- Complaints regarding staff communication and professionalism, particularly among front desk personnel
- Concerns about high turnover of medical providers, leading to inconsistent continuity of care
- Frustration with administrative processes such as medication refills and intake procedures
"You will start with one person and two or three months down the line they will switch you to someone else, making you start the whole thing over again."
- LocalityBiz patient review"I love my therapist. She is great and has helped me tremendously. Yes the office staff has problems but they are not the ones treating you. Look past that and find the therapist that works best for you"
- drehabs.com patient review"Every time I’ve gone through northkey it’s an issue, weather it be billing my insurance, appointments not being scheduled, and a disorganized office which clearly doesn’t have their stuff together."
- rehab.com patient reviewSynthesized from public review platforms as of Jul 11, 2026 - sources: [1][2][3][4].
In the News
- Welcome House partners with NorthKey to expand homeless services in NKY - Feb 3, 2026
- Nonprofit partnership expands services for unhoused residents during extreme cold - Feb 7, 2026
- As NKY sees increase in suicides, one nonprofit is providing immediate help - LINK nky - Sep 21, 2025
- As Northern Kentucky sees increase in suicides, nonprofit launches crisis unit - Sep 15, 2025
- City, County approve financing for Bavarian Flats project - Aug 27, 2025
Information sourced from the clinic's website as of July 11, 2026.
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