Pediatrics West
Pediatrics • Fitchburg, MA • 3 Locations locations
Information from public sources; not independently verified. Confirm hours, insurance and appointment availability with the clinic.
Last gathered July 11, 2026. How our information is sourced · Report incorrect information
About
Pediatrics West is a private, independent pediatric practice offering comprehensive primary care for patients from birth through college. It operates 6 offices across Massachusetts (including Fitchburg as part of the Groton/Fitchburg area) and is headquartered in Westford. Services include well visits, immunizations, developmental screenings, vision testing, sick visits, lactation consulting, allergy & asthma care, sleep and ADHD-related services, athletic injuries, acne management, and preventive gynecological care (including contraception and STI testing). The practice emphasizes high-quality primary care with a multi-location footprint and recently highlighted patient experience recognition for the Fitchburg office. Contact for Fitchburg location and appointments via the main office lines.
Services Offered
Insurance & Payment
Not published.
Phone payments not specified, Telehealth payments may be available
Languages Spoken
Not published.
FAQs
Effective April 1, 2024, Massachusetts law requires insurance carriers to provide a yearly annual mental health wellness exam.
The mental health wellness exam is defined as consisting of a screen or assessment that seeks to identify any behavioral, developmental, or mental health needs and appropriate resources for treatment.
Awards & Accreditations
Social Media
Photos
Photos published by Pediatrics West showing the pediatrics practice in Fitchburg, MA.
What Patients Say
Overall sentiment across review platforms: mixed
- Yelp/MapQuest aggregate: Approximately 3.0 stars (Yelp/aggregate) (21 reviews (mentioned in aggregate source))
Patients praise
- Flexible and convenient hours, including evenings and weekends
- Same-day sick appointments often available
- Compassionate and knowledgeable providers
- Positive recognition, such as the 2025 MHQP Patient Experience Award
Common complaints
- Complaints regarding customer service decline over time
- Issues with automated phone systems making communication difficult
- Frustration with online-only processes for scheduling and urgent needs (e.g., COVID-19 testing)
"If I can give 10 stars I would! I couldn’t be any happier with Pediatrics West. All staff truly care of the well being of all kids that come in through their doors."
- Pediatrics West website testimonial"The customer service has become rude. The staff is quick with you on the phone after navigating the long automated system just..."
- Yelp review (Melissa A.)Synthesized from public review platforms as of Jul 11, 2026 - sources: [1][2][3][4].
In the News
- Lisa Masciarelli, RN, MSN, CPNP - Pediatric Nurse Practitioner - Dec 15, 2025
- D Magazine Best Doctors 2025 - West Plano Pediatrics - Oct 28, 2025
- Electronic Health Record System - West Plano Pediatrics - Jan 14, 2026
- Photos: Madison Reading Project's Read(y) to Wear event - Jun 12, 2026
Information sourced from the clinic's website as of July 11, 2026.
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