Ascension Saint Thomas Urgent Care
Emergency Care • Franklin, VA
Information from public sources; not independently verified. Confirm hours, insurance and appointment availability with the clinic.
Last gathered July 11, 2026. How our information is sourced · Report incorrect information
About
Ascension Saint Thomas Urgent Care in Franklin, Tennessee offers urgent care, primary and family care, wellness care, occupational health, school and sports physicals, women's health, instant prescriptions, medically-supervised weight loss, and monitoring and management services. Located at 509 Hillsboro Road next to Starbucks, the clinic is open Monday through Friday 8am to 8pm, Saturday 9am to 5pm, and Sunday 1pm to 5pm. The clinic accepts most insurance plans including TRICARE, VA, Medicare, and Medicaid, as well as cash and credit cards.
Services Offered
Insurance & Payment
No insurance? Learn about our Self-pay Program.
Cash, Credit Cards, Self-pay
Languages Spoken
FAQs
What are the hours of operation?
M-F 8am–8pm; Sat 9am–5pm; Sun 1pm–5pm.
Social Media
Photos
Photos published by Ascension Saint Thomas Urgent Care showing the emergency care practice in Franklin, VA.
What Patients Say
Overall sentiment across review platforms: mixed
- Solv (Ascension Saint Thomas Urgent Care): 4.8/5 stars (5,339 ratings, 1,206 reviews)
- Birdeye/Google (Physicians Urgent Care): 4.7/5 stars (1,199 reviews)
- Fast Pace Health Urgent Care Clinic: 1.4/5 stars (BBB reviews) and 3.6/5 stars (Birdeye) (127 BBB complaints (3 years), 466 Birdeye reviews)
- Solv (CareNow Urgent Care): 5.0/5 stars (1 review)
Patients praise
- Friendly and professional staff interactions
- Efficiency and speed of care for some patients (particularly with online booking)
- Convenience of walk-in availability and online scheduling tools
- Helpful front desk staff in resolving check-in or insurance issues
Common complaints
- Billing transparency and unexpected charges (especially after visits)
- Long wait times or limited availability during peak times despite being an urgent care
- Perceived poor bedside manner or dismissive attitudes from some providers
- Difficulty in communication and reaching billing or administrative support
"Imagine that, health care is already such a shady and underhanded practice that now you have doctors outright lying about the charges..."
- Better Business Bureau complaint regarding Fast Pace Health"The patient care experience is about making a personal connection with the patient & every team member did just that while rendering exceptional care."
- Patient review of Ascension Saint Thomas Urgent Care"This place is called an urgent care, but if you need to be seen urgently this name may be VERY misleading!"
- Patient review of Physicians Urgent CareSynthesized from public review platforms as of Jul 11, 2026 - sources: [1][2][3][4].
In the News
- Urgent Care in Franklin, TN - VERSAL Pro Health Associates - Nov 1, 2025
- Ascension Saint Thomas Urgent Care, Franklin - Book Online - Aug 3, 2025
- CareNow Urgent Care - Cool Springs - Franklin, TN - Healthgrades - Jun 22, 2026
- Vanderbilt Health and Williamson Medical Center Walk-In Clinic, Franklin - Apr 30, 2025
- Acute Care Services - Cool Springs Internal Medicine & Pediatrics - Sep 9, 2025
Information sourced from the clinic's website as of July 11, 2026.
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