Franklin Surgery Center
Surgery Center • Franklin, TN
Information from public sources; not independently verified. Confirm hours, insurance and appointment availability with the clinic.
Last gathered July 11, 2026. How our information is sourced · Report incorrect information
About
Franklin Surgery Center is a private healthcare provider based in Franklin, Tennessee. The center emphasizes compassionate, patient- and family-centered care and offers online bill payment for convenient billing. With three offices in Franklin (9160 Carothers Pkwy Ste 100), the organization operates under a small team (reported 6 employees) and serves the local community. Contact numbers include (615) 807-3150 and (615) 550-6066.
Services Offered
Not published.
Insurance & Payment
Not published.
Make a Payment online (Pay Bill Online)
Languages Spoken
Not published.
FAQs
What is the Pay Bill Online feature?
The safe, secure and convenient way to pay your medical bills online.
What Patients Say
Overall sentiment across review platforms: mixed
- Yelp: 97% patient satisfaction (internal survey) (14 reviews on Yelp)
Patients praise
- Professional, caring, and thorough clinical staff and care providers
- Facility environment and general surgical procedures described as fine/well-executed
- High internal patient satisfaction rate (97% reported)
Common complaints
- Significant complaints regarding the billing department, specifically difficulty in obtaining refunds for patient overpayments
- Difficulties in contacting billing staff by phone; reports of unresponsiveness or unhelpful customer service
"I’m seven months into trying to get my patient overpayment refunded, and this surgery center is still withholding my money... Their business practices are extremely questionable and their customer service is unprofessional."
- LocalityBiz consumer review"Dr Caudill and all my other care providers... were all super! They were caring, professional and thorough."
- Yelp reviewSynthesized from public review platforms as of Jul 11, 2026 - sources: [1][2][3][4].
In the News
- Bone and Joint Institute Surgery Center CEO Geri Eaves on Tech, Talent and the Future of Outpatient Care - Ambulatory Surgery Center News - Aug 29, 2025
- New surgery for thumb arthritis offered at Vanderbilt Health - Vanderbilt Health News - Jun 12, 2026
- Middle Tennessee surgery centers recognized in U.S. News rankings - Mar 17, 2026
- New surgical centre open - Franklin Times - Sep 9, 2025
- Williamson Health to Host St. Patrick’s Day Blood Drive at Bone and Joint Institute | Williamson Health - Mar 10, 2026
Information sourced from the clinic's website as of July 11, 2026.
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