SSM Health Monroe Clinic Medical Group
Oncology • Freeport, IL • Since 2019
Information from public sources; not independently verified. Confirm hours, insurance and appointment availability with the clinic.
Last gathered July 11, 2026. How our information is sourced · Report incorrect information
About
Cortico Health is a Canadian software company (founded 2019, Burnaby, BC) that provides patient engagement and clinic automation tools designed for medical practices. Its Cortico platform automates patient scheduling, intake forms, automated reminders, and secure messaging, all integrated with the clinic’s EMR. The solution is physician- and clinic manager–designed to improve enrollment and engagement, and is used by clinics including Freeport, IL-based The Monroe Clinic, as part of Cortico’s offering. The company has 25 employees, active status, with presence in Canada, the United States, the Philippines, and New Zealand, and has had one prior funding round. Contact: info@cortico.health.
Services Offered
Insurance & Payment
Not published.
Languages Spoken
Not published.
FAQs
Does The Monroe Clinic offer telehealth or virtual appointments?
Yes, The Monroe Clinic offers telehealth services for virtual appointments.
Social Media
Photos
Photos published by SSM Health Monroe Clinic Medical Group showing the oncology practice in Freeport, IL.
What Patients Say
Overall sentiment across review platforms: negative
- Medicare.gov / OurHealthNetwork: Various performance metrics (e.g., 93% for URI treatment, 52-71% for screenings)
Patients praise
- Some providers noted as friendly
- Specialty services available with decent performance metrics in some areas
Common complaints
- Difficulties with communication and call-backs
- Long wait times for appointments and difficulty scheduling sick visits
- Issues with billing and insurance processing
"Communication is abysmal... I have left close to a dozen messages... I have not received a single call back. The billing department is also a mess."
- LocalityBiz ReviewsSynthesized from public review platforms as of Jul 11, 2026 - sources: [1][2][3][4].
In the News
- Freeport Journal-Standard: Local News, Politics & Sports in Freeport, IL - Jan 27, 2026
- Monroe Clinic Golf Outing - Village Voices - Sep 3, 2025
- Illinois town healthcare cheaper - Jul 3, 2026
- Senior Resource Center to offer Medicare Basics Class - Monroe Times - Mar 13, 2026
- Better balance, strength for older adults returns this spring - Monroe Times - Mar 13, 2026
Information sourced from the clinic's website as of July 11, 2026.
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