Mercyhealth Burchard Hills
Orthopedics • Freeport, IL • Since 1902
Information from public sources; not independently verified. Confirm hours, insurance and appointment availability with the clinic.
Last gathered July 11, 2026. How our information is sourced · Report incorrect information
About
FHN (Freeport Health Network), now part of Mercyhealth, is a nonprofit hospital system based in Freeport, IL. It offers orthopedic services through its Mercyhealth network. The organization emphasizes patient care, education, and community screenings, with a focus on local care supported by a regional health system. Key details: - Location: Headquarters and orthopedic services in Freeport, IL - Type: Nonprofit hospital system; part of Mercyhealth - Founded: 1902; operates under Mercy Health System - Contact: General inquiries and recruitment via FHN emails and phone numbers; main address: 1045 W Stephenson St, Freeport, IL 61032 - Access: Patient portals, guides, maps, parking, and care access information available through Mercyhealth/FHN sites - Visit the Mercyhealth/FHN careers and services pages for orthopedic care details and location info - Call the Freeport office at the listed numbers for orthopedic appointment scheduling or referrals - Check Mercyhealth’s patient portal for orthopedic appointment access and resources Note: FHN is now integrated with Mercyhealth; for current orthopedic services, refer to Mercyhealth’s network in Freeport.
Services Offered
Insurance & Payment
Not published.
Languages Spoken
Not published.
Photos
Photos published by Mercyhealth Burchard Hills showing the orthopedics practice in Freeport, IL.
What Patients Say
Overall sentiment across review platforms: mixed
- Healthgrades (Hospital): Patient Experience rating: 57% patients recommend / 9% lower than national average (HCAHPS patient experience) (11 ratings were as expected (as shown on the page))
- Birdeye (FHN Physician Referral): 3.9 (37 reviews)
- U.S. News (Hospital): 88% of patients willing to recommend (not stated on provided snippet)
- Yelp (FHN Memorial Hospital): not stated in provided snippet (page shows 4 reviews) (4 reviews)
Patients praise
- Doctors and care described as informative/knowledgeable and supportive in patient reviews on Healthgrades
- Some patients are willing to recommend the hospital (U.S. News/Healthgrades HCAHPS-based measures)
- Orthopedics-related patient stories on FHN’s site emphasize positive outcomes and supportive staff (e.g., nurse navigators, rehab/therapy)
Common complaints
- Negative experiences reported about delays/wait times in reviews (Birdeye)
- Complaints about billing practices described as “shady” / coding errors in reviews (Birdeye)
- Yelp review notes lack of equipment in unusual circumstances
- Some Healthgrades patient-experience metrics are below the national average
"“Been here for over an hour… when it comes to emergencies they take their sweet time and don’t care”"
- Birdeye review excerpt for Fhn Physician Referral"“Billing here is incredibly shady… many ‘coding errors’… thousands of dollars… over charges”"
- Birdeye review excerpt for Fhn Physician Referral"“The nurses and staff are great but they don’t have the equipment to help in an unusual circumstance.”"
- Yelp page excerpt for FHN Memorial HospitalSynthesized from public review platforms as of Jul 11, 2026 - sources: [1][2][3][4].
In the News
- REGISTERED NURSE PRACTICE - ORTHOPEDICS - May 31, 2026
- Fhn Memorial Hospital, Freeport, IL - Nursa - Aug 20, 2025
- Physicians and Providers at FHN - Mercyhealth - Mar 31, 2026
- Mercyhealth Hospital–Freeport - Jan 26, 2026
Information sourced from the clinic's website as of July 11, 2026.
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