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Gastroenterology & GI Lab | St. Jude Heritage Medical Group

Gastroenterology • Fullerton, CA

4.8/5(567 reviews)

Information from public sources; not independently verified. Confirm hours, insurance and appointment availability with the clinic.

Last gathered July 10, 2026. How our information is sourced · Report incorrect information

Services Offered

Not published.

Insurance & Payment

Not published.

Languages Spoken

Not published.

What Patients Say

Overall sentiment across review platforms: mixed

  • St. Jude Heritage Medical Group Provider Profile (Dr. Patrick T. Koo): 4.7 out of 5 stars (154 ratings) (154)
  • St. Jude Heritage Medical Group Provider Profile (Dr. Sajen John Mathews): 4.9 out of 5 stars (173 ratings) (173)
  • St. Jude Heritage Medical Group Provider Profile (Jill Olmstead, NPC): 4.9 out of 5 stars (222 ratings) (222)
  • Birdeye (St. Jude Digestive Health at Knott Family Endoscopy Center): 4.5 out of 5 stars (18)

Patients praise

  • Highly praised physicians for being kind, caring, and thorough
  • Professional and compassionate staff interactions in many instances
  • Efficient clinical processes and well-run endoscopy procedures
  • Helpful and attentive bedside manner that makes patients feel comfortable

Common complaints

  • Difficulty scheduling appointments and long hold times on the phone
  • Concerns regarding administrative/office communication and follow-up directions
  • Occasional negative patient interactions with specific providers or staff members
  • Reports of perceived lack of thorough examination or limited telehealth-only consultations in some instances

"OMG, I was on hold for 45 minutes... Finally after 45 minutes I reached Jennifer and all she said was Dr. Yoon has to call me back maybe next Tuesday (this is Friday). This is just unacceptable."

- Patient review on LocalityBiz

"Jill always goes above & beyond the call of duty for me! Suggesting health recipes, exercises anything to help me & not only my GI Health but my all over health."

- Patient review on St. Jude Heritage Medical Group provider profile

"Dr. Matthew's is so kind and caring. He always listens to me as I share my concerns and tries to give me answers I can easily understand. I am so thankful to have him as part of my care team."

- Patient review on St. Jude Heritage Medical Group provider profile

Synthesized from public review platforms as of Jul 10, 2026 - sources: [1][2][3][4].

Information sourced from the clinic's website as of July 10, 2026.

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