Crystal Run Healthcare
Endocrinology • Greenburgh, NY • Since 1996
Information from public sources; not independently verified. Confirm hours, insurance and appointment availability with the clinic.
Last gathered July 11, 2026. How our information is sourced · Report incorrect information
About
Crystal Run Healthcare is a multi-specialty medical group serving New York’s Hudson Valley and lower Catskills, with 375+ physicians across 50+ specialties. They operate 14 offices, including locations in Rock Hill, Goshen, Warwick, and Middletown (HQ at 155 Crystal Run Road, Middletown, NY). The organization emphasizes value-based care and offers endocrinology among its specialties, with recent additions to the endocrinology team (endocrinologists joined in 2024–2025).
Services Offered
Team
Insurance & Payment
Not published.
Languages Spoken
FAQs
What services are offered by Endocrinology, Diabetes & Metabolism at Crystal Run?
Treatment of diabetes and thyroid disorders, osteoporosis, and other endocrine conditions; access to the latest treatments and medical therapies.
Photos
Photos published by Crystal Run Healthcare showing the endocrinology practice in Greenburgh, NY.
What Patients Say
Overall sentiment across review platforms: mixed
- Zocdoc (general practice): 4.49/5 (96 reviews) (96 reviews)
- Yelp (West Nyack location): 2.1/5 (91 reviews)
- Yelp (Middletown location): 1.6/5 (262 reviews)
Patients praise
- Some individual providers receive high ratings for bedside manner and clinical care
- Clean and sanitized facilities
Common complaints
- Difficulties with administrative tasks such as scheduling appointments and reaching the office via phone service
- Frequent billing issues and errors following the Optum acquisition
- Reports of long hold times and unhelpful or rude customer service staff
- Concerns regarding the accessibility and quality of care under new ownership
"The answering service - which is what you need to work through for all calls - is egregiously bad... I've cumulatively been on hold for well over 75 minutes and still no resolution in sight."
- LocalityBiz Review for Newburgh location"The survey... found patients are highly critical of the practice’s quality and accessibility of care, as well as billing problems and customer service, since it was bought out by Optum in 2023."
- News 12 Westchester reportSynthesized from public review platforms as of Jul 11, 2026 - sources: [1][2][3][4].
In the News
- Optum negotiating sale of some specialty practices at Crystal Run - Mid Hudson News - Jun 28, 2026
- Dr. Binaya Shrestha, MD – Yonkers, NY | Endocrinology - Feb 25, 2026
- Dr. Margaret T. Apedo, MD - Fishkill, NY - Endocrinology - Request Appointment - Dec 14, 2025
- Paula C. Brady, MD, Reproductive Endocrinology/Infertility, White Plains, NY | ColumbiaDoctors - 244 Westchester Avenue - Jun 12, 2026
- Pediatrics Residency Program - Sep 10, 2025
Information sourced from the clinic's website as of July 11, 2026.
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