Baystate Gastroenterology
Gastroenterology • Greenfield, MA • Since 1895
Information from public sources; not independently verified. Confirm hours, insurance and appointment availability with the clinic.
Last gathered July 11, 2026. How our information is sourced · Report incorrect information
About
Baystate Franklin Medical Center (BFMC) is a nonprofit hospital located in Greenfield, MA, providing comprehensive, close-to-home care. Key details: - Founded: 1895; 101 employees - Services: General hospital and health care facility in Greenfield (Massachusetts), with focus on local patient care - Contact: 413-773-0211; Website: baystatehealth.org/locations/franklin-medical-center - Organization: Part of Baystate Health; aliases include BFMC - Leadership and staff: Notable roles include Chief of Hospital Medicine (Venu Ganipisetti) and program directors; workforce distribution across medical, operations, administrative, education, marketing, and other departments - Additional notes: Presence includes a small international footprint (Costa Rica) and affiliation with Baystate Health network For GI-specific details, consider checking Baystate Health’s gastroenterology department page or contacting BFMC directly.
Services Offered
Insurance & Payment
Not published.
Pay My Bill, multiple bill payment options, participate in most insurance programs in our area
Languages Spoken
Not published.
FAQs
Do you accept new patients on a referral basis?
Yes, this practice accepts new patients on a referral basis.
What is the practice name?
Baystate Medical Practices - Greenfield Gastroenterology
Is the practice accepting new patients?
We accept new patients on a referral basis.
Social Media
Photos
Photos published by Baystate Gastroenterology showing the gastroenterology practice in Greenfield, MA.
What Patients Say
Overall sentiment across review platforms: mixed
- WebMD / Healthgrades: ~4.5/5 (Dr. Rose Cesar) (~21-38 ratings)
- Beaming Health / Yelp (via MapQuest): ~2.3-2.5/5 (3 ratings)
- MedicalNewsToday: 5.0/5 (Dr. Pikeshkumar Patel) (5 ratings)
Patients praise
- Compassionate, patient, and thorough care from specific providers
- Effective communication and clear explanations of conditions/treatments
- High satisfaction with procedural outcomes such as colonoscopies and endoscopies
- Appreciation for staff efficiency and friendliness by some patients
Common complaints
- Poor communication and administrative run-around regarding scheduling procedures
- Complaints about an impersonal, assembly-line approach to patient care
- Frustration with long delays and lack of follow-up
- Occasional reports of providers seeming dismissive or failing to listen to concerns
"My visit with Dr Cesar was the best medical visit I've ever had in 56 years! She is so knowledgeable, caring and explains things so well."
- WebMD Patient Review"Communication with Baystate Gastroenterology is abysmal. Been getting the run around for three months trying to schedule a procedure."
- LocalityBiz Patient Review"I've been with this office for 15 years. They used to be great. Now they're complete trash."
- Yelp (via MapQuest) ReviewSynthesized from public review platforms as of Jul 11, 2026 - sources: [1][2][3][4].
In the News
- Baystate Health names Dr. Scott Lichtenberger as Chief Operation Officer
- Dr. Jillian A. Dodge, DO - OB-GYN in Springfield, MA - May 14, 2026
- Baystate Franklin nurses speak out against hospital layoffs - Greenfield Recorder - Jun 18, 2026
- Baystate Franklin nurses union seeks to maintain staffing minimums in new contract - Greenfield Recorder - Feb 18, 2026
- Baystate Health cuts 117 corporate jobs amid ‘headwinds’ - Greenfield Recorder - Feb 17, 2026
Information sourced from the clinic's website as of July 11, 2026.
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