Baystate General Surgery - Greenfield
General Surgery • Greenfield, MA • Since 1895
Information from public sources; not independently verified. Confirm hours, insurance and appointment availability with the clinic.
Last gathered July 11, 2026. How our information is sourced · Report incorrect information
About
Baystate Franklin Medical Center (BFMC) is a nonprofit hospital in Greenfield, MA, part of Baystate Health. Founded in 1895, BFMC provides comprehensive, close-to-home healthcare with 101 employees and a mix of medical, operational, and administrative staff. Key leadership includes Venu Ganipisetti (Chief of Hospital Medicine) and program directors. The center offers services across multiple departments and is linked to Baystate Health’s broader network. Contact: 413-773-0211. Location highlights: Greenfield, Massachusetts, with some presence noted in Costa Rica.
Services Offered
Insurance & Payment
Not published.
Pay My Bill, multiple bill payment options, participate in most insurance programs in our area
Languages Spoken
Not published.
FAQs
What are the hours this location is open?
- Sunday: Closed - Saturday: Closed - Friday: 8 am - 5 pm - Thursday: 8 am - 5 pm - Wednesday: 8 am - 5 pm - Tuesday: 8 am - 5 pm - Monday: 8 am - 5 pm
Social Media
Photos
Photos published by Baystate General Surgery - Greenfield showing the general surgery practice in Greenfield, MA.
What Patients Say
Overall sentiment across review platforms: mixed
- WebMD Care: 5/5 (based on small sample sizes) (4 and 6 reviews respectively)
- Healthgrades / US News: 4.5/5 to 5/5 (for specific surgeons) (11 to 35 reviews)
- Yelp, US News, Healthgrades (hospital-wide): 2.6/5 (Yelp) to 3/5 (US News hospital ratings) (Varies by platform (e.g., 23 reviews on Yelp))
Patients praise
- highly rated individual surgeons for professionalism and expertise
- clear communication from medical staff reported by many patients
- compassionate and respectful care during office visits
- efficient office procedures and staff responsiveness
Common complaints
- some reports of surgical complications
- mixed ratings regarding patient experience in the broader hospital setting
- concerns about care transitions and discharge planning
- hospital cleanliness and noise levels rated lower by some patients
"It was a very good visit. The staff went above and beyond to give me friendly respectful and appropriate treatment."
- WebMD Review for Dr. Maggie Guertin"Worse surgeon ever was! ... Negligence on her part. Don’t trust her!!"
- Healthgrades Review for Dr. Tessa Smit"She listened to all of my concerns about the surgery, gave me all the information and needed for the surgery. Thank you so much!!"
- WebMD Review for Dr. Kaitlin DebbinkSynthesized from public review platforms as of Jul 11, 2026 - sources: [1][2][3][4].
In the News
- Dr. Shaza Ben Khadra, MD - Pathologist in Springfield, MA - May 14, 2026
- Baystate Franklin nurses union seeks to maintain staffing minimums in new contract - Greenfield Recorder - Feb 18, 2026
- Baystate Franklin nurses speak out against hospital layoffs - Greenfield Recorder - Jun 18, 2026
- Impasse in contract talks may lead to Baystate Franklin nurses strike - Greenfield Recorder - May 14, 2026
- Dr. Jillian A. Dodge, DO - OB-GYN in Springfield, MA - May 14, 2026
Information sourced from the clinic's website as of July 11, 2026.
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