Baystate Health
Urology • Greenfield, MA • Since 1895
Information from public sources; not independently verified. Confirm hours, insurance and appointment availability with the clinic.
Last gathered July 11, 2026. How our information is sourced · Report incorrect information
About
Baystate Franklin Medical Center (BFMC) is a nonprofit hospital in Greenfield, MA, part of Baystate Health. Founded in 1895, it offers comprehensive healthcare services close to home and operates with a workforce of about 101 employees. BFMC is connected to Baystate Health’s broader network and uses Cerner-based technology. For urology-specific care at Baystate Health in Greenfield, BFMC is the local facility within the Baystate system that may provide or refer urology services as part of its general medical center offerings. - Location: 164 High St, Greenfield, MA (Baystate Health network) - Type: Nonprofit hospital/healthcare facility - Services: General hospital care; part of Baystate Health, with potential urology services available through the system - Contact: 413-773-0211 - Website: baystatehealth.org/locations/franklin-medical-center Note: The page highlights BFMC’s role within Baystate Health and general hospital operations; for specific urology treatments, consult Baystate Health’s urology department or contacts within the Greenfield/Franklin region.
Services Offered
Technology & Equipment
Insurance & Payment
Not published.
Languages Spoken
Not published.
Social Media
Photos
Photos published by Baystate Health showing the urology practice in Greenfield, MA.
What Patients Say
Overall sentiment across review platforms: mixed
- Healthgrades (Dr. Richard Alexander): 4.6/5 (27 reviews)
- Healthgrades (Dr. John Daly): 4.9/5 (29 reviews)
- WebMD (Dr. Richard Alexander): 5.0/5 (18 ratings)
- Vitals (Dr. John Daly): 5.0/5 (11 ratings)
Patients praise
- Providers described as knowledgeable, professional, and caring
- High praise for surgical care and staff attentiveness in positive experiences
- Effective treatment outcomes for many patients
- Doctors often seen as compassionate and thorough
Common complaints
- Difficulty securing timely appointments (long wait times)
- Staff interactions described by some as rude, dismissive, or impatient
- Lack of clear communication regarding appointment changes or treatment plans
- Concerns about unnecessary testing or lack of coordinated care
"The worst, most toxic medical office I've ever experienced. There is zero two-way communication or informed consent. Many of the staff are rude hostile impatient dismissive and condescending."
- LocalityBiz review of Baystate Urology - Greenfield"Dr. Alexander is wonderful and has a great team he works with."
- WebMD review of Dr. Richard Alexander"My experience with Dr. Daley his staff medical staff and the medical staff at the hospital was a terrific and excellent experience in my life Dr. Daley and his staff saved my life"
- WebMD review of Dr. John DalySynthesized from public review platforms as of Jul 11, 2026 - sources: [1][2][3][4].
In the News
- Wayne Berg, MSN, FNP-C - Franklin County Medical Center - Jun 9, 2026
- John Leonard Romano, MD - Baystate Health - Jul 30, 2025
- Location Search Results - Baystate Health - Nov 9, 2025
- BAYSTATE FAMILY MEDICINE - GREENFIELD - Updated July 2026 - Oct 14, 2025
- Baystate Health hiring Gastroenterology Physician in Greenfield, MA ... - Mar 20, 2026
Information sourced from the clinic's website as of July 11, 2026.
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