Summit Health
Orthopedics • Hackensack, NJ
Information from public sources; not independently verified. Confirm hours, insurance and appointment availability with the clinic.
Last gathered July 11, 2026. How our information is sourced · Report incorrect information
About
- Summit Health is a privately held healthcare system with over 340 medical practice locations across New Jersey, New York, Connecticut, Pennsylvania, and Central Oregon, offering primary and specialty care, urgent care, and a patient portal. - It operates as part of a network that includes VillageMD and CityMD, serving millions of patients across the U.S. through connected care teams. - Corporate details: Headquartered in New Providence, NJ, with about 1,656 employees; affiliated with CityMD for urgent care services; part of the broader VillageMD family. Relevance to the query (Hackensack, 25 Prospect Avenue, NJ): - The provided information confirms Summit Health’s presence in New Jersey and its extensive network, but does not specify a Summit Health location at 25 Prospect Avenue, Hackensack. No address or facility details for Hackensack are listed in the extract.
Services Offered
Team
Insurance & Payment
Not published.
Telehealth, Pay Bills online, In-person payments
Languages Spoken
Not published.
Social Media
Photos
Photos published by Summit Health showing the orthopedics practice in Hackensack, NJ.
What Patients Say
Overall sentiment across review platforms: negative
- Healthgrades: No specific rating available for this location due to lack of reviews (0 reviews)
- Better Business Bureau (BBB): Low (1 star average often reflected in complaints) (96 complaints in the last 3 years (corporate-wide))
- Trustpilot: Low (predominantly 1-star reviews)
Patients praise
- Specialized care in orthopedics and podiatry
- Focus on sports medicine
Common complaints
- Difficulties with billing and insurance coding
- Poor customer service and lack of responsiveness to complaints
- Challenges in scheduling appointments and long wait times
- Frustrating experiences with phone systems and call centers
"The customer service was rude and unprofessional, both from the front-office staff and management. Communication was poor, and concerns were not handled properly."
- Better Business Bureau (BBB) review"All you’ll get is frustration, misdiagnoses, ridiculous wait times for appt and in waiting room, whiny employees, shady billing and constant screw ups."
- Trustpilot reviewSynthesized from public review platforms as of Jul 11, 2026 - sources: [1][2][3][4].
In the News
- Valentina Kolker, PA - Physician Assistant in Hackensack, NJ - May 14, 2026
- U.S. News & World Report Ranks Hackensack Meridian Hackensack University Medical Center the #1 Hospital in New Jersey and New York Metro Area and a Top 20 Hospital Nationally - Jul 29, 2025
- U.S. News lists New Jersey's best hospitals for 2025-2026 - Jul 29, 2025
- Hackensack Meridian Hackensack University Medical Center Earns Comprehensive Bariatric Surgery Accreditation with Adolescent Qualifications - Jan 2, 2026
- Summit Health Physicians Earn National Recognition as 2025 Jersey Choice "Top Doctors" - Nov 7, 2025
Information sourced from the clinic's website as of July 11, 2026.
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