One Medical at Dartmouth
Preventive Medicine • Hanover, NH • 1 location locations
Information from public sources; not independently verified. Confirm hours, insurance and appointment availability with the clinic.
Last gathered July 11, 2026. How our information is sourced · Report incorrect information
About
One Medical at Dartmouth is a primary care practice in Hanover, NH, available to Dartmouth employees, adult family members, and retirees enrolled in a Dartmouth medical plan. The practice offers in-office appointments, app-based scheduling, prescription requests, care team messaging, on-demand virtual care, and on-site lab services. Preventive care visits and on-demand care are provided at no cost, with a $15 copay for non-preventive visits.
Services Offered
Technology & Equipment
Team
Insurance & Payment
Not published.
No membership fees; eligible employees and certain dependents retiree groups enrolled in Dartmouth medical plans; 45-day grace period if eligibility ends; copays apply for non-preventive visits; preventive visits and On-Demand care billed at no cost for most plans
Languages Spoken
Not published.
Pricing
FAQs
What is One Medical at Dartmouth?
A primary care practice available to employees and their adult family members, as well as retirees, enrolled in a Dartmouth medical plan.
How do I enroll?
Employees, use your Dartmouth NetID. Spouses/adult dependents, use the employee's NetID and activation code DMCXOM. Retirees call 603.738.1164 to register and provide activation code DMCXOM.
What are the hours?
Hours: 8 AM - 5 PM Monday - Friday (please check the app for up to date office and lab hours)
Social Media
Photos
Photos published by One Medical at Dartmouth showing the preventive medicine practice in Hanover, NH.
What Patients Say
Overall sentiment across review platforms: mixed
- Trustpilot (One Medical National): Generally poor to mixed on national platforms (Multiple reviews on national platforms; specific Hanover count not available)
Patients praise
- Convenient location in downtown Hanover
- Valued for routine services like blood draws, flu shots, and minor issues like tick removal
- App-based 24/7 virtual care access
- Some long-term patients still appreciate the care team despite organizational changes
Common complaints
- Reports of understaffing and high provider turnover
- Longer wait times for appointments compared to past operations
- Frustration with call centers and lack of direct access to local staff
- Some patients feeling less personalized care following the transition from Dartmouth Health Connect
- General complaints about One Medical's broader billing and customer service practices
"It is frustrating to go from a setting that was so great because it was so interpersonal, to one that seems so understaffed that they are absent..."
- Patient review for Dartmouth Health Connect/One Medical at Dartmouth"But the recent changes include having to call an 800 number, which reaches someone far away, rather than calling the local clinic directly."
- Valley News report on patient experiencesSynthesized from public review platforms as of Jul 11, 2026 - sources: [1][2][3][4].
In the News
- Doctors launch direct primary care practice in Lebanon - Valley News - Jan 14, 2026
- Dartmouth Health Announces Launch of Upper Valley Community Partner Pilot - uniteus.com - Mar 19, 2026
- Second Annual Summit Unites Health Innovation and Care - Vitals Magazine - Nov 11, 2025
- $10M donation for at-home care at Dartmouth Health - Valley News - Jun 26, 2026
- Dartmouth Health launches new addiction treatment center in Claremont - Valley News - Mar 16, 2026
Information sourced from the clinic's website as of July 11, 2026.
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