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Mass Eye and Ear clinic

Mass Eye and Ear

Ear, Nose, and Throat (ENT) • Harwich, MA • Since 1824 • 1 (Harwich) locations

1.9/5(4 reviews)

Information from public sources; not independently verified. Confirm hours, insurance and appointment availability with the clinic.

Last gathered July 11, 2026. How our information is sourced · Report incorrect information

About

Massachusetts Eye and Ear Infirmary (Mass Eye and Ear) is a Boston-based nonprofit teaching hospital focusing on ophthalmology and otolaryngology, affiliated with Harvard Medical School. Founded in 1824, it operates 41 beds and offers patient care, research, and clinical training across eye and ENT specialties, as well as audiology, balance, facial nerve, voice, and vision rehabilitation. Headquarters: 243 Charles Street, Boston, MA. The organization is part of Mass General Brigham and has locations in Boston; it does not appear to have Harwich-specific facilities listed on the official pages.

Services Offered

  • ENT Care
  • Audiology
  • Cosmetic & Reconstructive Facial Plastics
  • Otolaryngology-Head and Neck Surgery
  • Pediatric ENT
  • Facial Plastics
  • Head and Neck Cancer
  • Hearing and Balance
  • Sinus Center
  • Eye care (ophthalmology)

Team

  • Craig Jones, MD - Physician Site Lead
  • Paul Konowitz, MD, FACS - Associate Chief, Suburban Sites and Network Development

Insurance & Payment

Not published.

Languages Spoken

  • English

Current Offers

Harwich ENT new patient offer - null (expires null)

FAQs

What are the office hours?

Monday to Friday | 8:00 am-4:00 pm

Photos

What Patients Say

Overall sentiment across review platforms: negative

  • LocalityBiz: 1 out of 5 stars (based on 1 review) (1)
  • Healthgrades: 2.3 out of 5 stars (based on 3 reviews) (3)
  • Birdeye: 1.7 out of 5 stars

Patients praise

  • clean and nice office facility
  • some individual providers received positive feedback in other locations

Common complaints

  • long wait times
  • rude or uncompassionate office staff
  • difficulties with the referral and scheduling process
  • perceived lack of helpfulness or specialization for certain conditions

"They made me explain all my history AGAIN... Then they went on to tell me “we don’t have a doctor here that can help you”... Ignorance at its best not to mention they were so rude."

- LocalityBiz review

"Wait times in this entire department are HORRENDOUS. The staff isn't very friendly. I spoke with the secretary Stephanie and her lack of compassion and empathy is appalling."

- Healthgrades review

Synthesized from public review platforms as of Jul 11, 2026 - sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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