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Big Island Physical Therapy

Physical Therapy • Hilo, HI

Information from public sources; not independently verified. Confirm hours, insurance and appointment availability with the clinic.

Last gathered July 11, 2026. How our information is sourced · Report incorrect information

About

Big Island Physical Therapy (Pakolea, LLC) is a small medical practice based in Hilo, Hawaii, focusing on movement and strength to address the root cause of issues. They provide physical therapy services, exercise programs, and home exercise plans to support recovery. The company operates as a self-owned practice with a team of 3 employees and is led by Lead Physical Therapist Sam Amsbaugh. Contact: (808) 935-5255 or (808) 961-9044. Headquartered at 194 Kilauea Ave, Hilo, HI.

Services Offered

  • Physical therapy
  • Rehabilitation
  • Outpatient therapy
  • Aloha-infused care
  • Patient-centered outcomes

Insurance & Payment

Not published.

Languages Spoken

Not published.

FAQs

What services are offered?

Physical therapy and rehabilitation services aimed at patient outcomes with aloha-infused approach.

FAQ question 1

FAQ answer 1

Social Media

What Patients Say

Overall sentiment across review platforms: mixed

  • Facebook: 84% recommend (5 reviews) (5)

Patients praise

  • active clinic with an established patient portal for feedback

Common complaints

  • reports of unprofessional or irresponsible behavior
  • complaints regarding staffing, including the use of unlicensed personnel

"The owner Shauna wrote back to me months after my terrible experience here in which they set me up with two young unlicensed girls (one with whom I had an ..."

- Yelp

"Irresponsible and unprofessional. This is the worst PT in Hilo. I've been to four in 6 years. The staff Sam, Sheldon and Vivian do nothing to help people."

- Yahoo Local/MapQuest

Synthesized from public review platforms as of Jul 11, 2026 - sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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