Hilo Urgent Care Center
Urgent Care • Hilo, HI
Information from public sources; not independently verified. Confirm hours, insurance and appointment availability with the clinic.
Last gathered July 11, 2026. How our information is sourced · Report incorrect information
About
Hilo Urgent Care Center is a contracted urgent care facility in Hilo, Hawaii, affiliated with Kaiser Permanente. Located at 670 Kekuanaoa St, it offers urgent care services and X-ray services, operating Monday through Friday from 9 a.m. to 7 p.m. and Saturday and Sunday from 8:30 a.m. to 4:30 p.m.
Services Offered
Insurance & Payment
Your regular office co-payment will be collected at the time of service. If, upon review, your medical need is considered not urgent, then you will be sent a bill for the full cost of care, including prescriptions.
Co-pay at time of service, Medicaid QUEST, HMO, insurance billed (where applicable)
Languages Spoken
Not published.
FAQs
What are the hours for Hilo Urgent Care Center?
Monday through Friday, 9 a.m. to 7 p.m.; Saturday and Sunday, 8:30 a.m. to 4:30 p.m.
Social Media
Photos
Photos published by Hilo Urgent Care Center showing the urgent care practice in Hilo, HI.
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 3.0/5.0 (65 reviews)
- uscompanies.net: Not specified (varied) (6 reviews)
Patients praise
- Efficient check-in processes
- Clinically effective medical care from some doctors and providers
- Good alternative to the emergency room for certain conditions
- Friendly staff noted in some experiences
Common complaints
- Rude or condescending behavior by nurses and physicians
- Professionalism concerns regarding billing policies and prescription handling
- Invasive reception procedures regarding privacy
- Small, uncomfortable waiting areas
"Hilo Urgent Care were always efficiently quite quick in checking you in & getting you into their clinic. Their staff are very friendly as well."
- Hilo Kea'au Urgent Care Website"The doctor was fantastic but the rest was a disaster. The receptionist asked me why I was there in full hearing of a tiny waiting room and expected me to answer aloud."
- uscompanies.net user reviewSynthesized from public review platforms as of Jul 11, 2026 - sources: [1][2][3][4].
In the News
- Hilo hospital expansion on target for 2027 completion | Honolulu Star-Advertiser - Nov 26, 2025
- Expansion of Hilo Benioff Medical Center making progress; clinic building to open in June : Big Island Now - Mar 29, 2026
- Hilo hospital pauses cardiac rehabilitation program to accommodate overflow patients : Big Island Now - Feb 26, 2026
- Estimated cost of Keaau health center climbs to $90M | Honolulu Star-Advertiser - Mar 7, 2026
- New building opens at East Hawaii Health Clinics in Hilo - Hawaii Tribune-Herald - Jun 11, 2026
Information sourced from the clinic's website as of July 11, 2026.
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