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General Surgery - Locations - Premier Health clinic

General Surgery - Locations - Premier Health

General Surgery • Kettering, OH

4.6/5(192 reviews)

Information from public sources; not independently verified. Confirm hours, insurance and appointment availability with the clinic.

Last gathered July 11, 2026. How our information is sourced · Report incorrect information

Services Offered

  • General Surgery

Insurance & Payment

Not published.

Languages Spoken

Not published.

Social Media

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Kettering Health Medical Group General Surgery (Group Average): 4.8 out of 5 (83 ratings)
  • Premier Health Provider (e.g., Dr. James DeCaestecker): 4.7 out of 5 (96 ratings, 37 reviews)
  • WebMD (Dr. Carol Sawmiller): 4.0 out of 5 (3 ratings, 3 reviews)
  • ComplaintsBoard (Kettering Health): 1.5 out of 5 (10 reviews, 6 complaints)

Patients praise

  • Many individual surgeons and providers receive high patient satisfaction ratings (often 4.0-5.0 range)
  • Positive feedback regarding surgeon expertise, thorough explanations, and professional staff behavior in clinical encounters
  • Patients appreciation for feeling comfortable and informed during consultations

Common complaints

  • Complaints regarding surprise balance billing practices, specifically involving out-of-network providers at in-network facilities
  • General dissatisfaction with hospital billing and customer service processes
  • Occasional reports of poor bedside manner or communication from specific providers
  • Concerns regarding insufficient resolution of complaints by hospital administration

"The doctor was very thorough and helpful. He made me feel comfortable and explained everything to me in terms that I could understand."

- Premier Health Patient Review

"James Decaestecker was very rude. ... Gave a brief explanation and stormed out of the room after 2 minutes. I will never return and never recommend this provider."

- Premier Health Patient Review

"She explained in detail what was going on with my hernia and how she could help me. She even drew me a description of everything..."

- WebMD Patient Review

Synthesized from public review platforms as of Jul 11, 2026 - sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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