Kyle MH Center
Behavioral Health • Kyle, TX • Since 1997
Information from public sources; not independently verified. Confirm hours, insurance and appointment availability with the clinic.
Last gathered July 11, 2026. How our information is sourced · Report incorrect information
About
Hill Country MHDD Centers is a government mental health and developmental disability agency serving 19 Central Texas counties (Bandera, Blanco, Comal, Edwards, Gillespie, Hays, Kendall, Kerr, Kimble, Kinney, Llano, Mason, Medina, Menard, Real, Schleicher, Sutton, Uvalde, Val Verde). Based in Kerrville, TX, it operates 4 offices including its HQ at 819 Water Street, Kerrville. The agency provides mental health services for children and adults, developmental disability programs, and outpatient substance abuse treatment. Founded in 1997, it employs about 85 people and has annual revenue in the $25–50 million range. Contact: mhfa@hillcountry.org or info@hillcountry.org; main phone: (830) 792-3300 (and toll-free options listed).
Services Offered
Not published.
Insurance & Payment
Not published.
Languages Spoken
Not published.
Social Media
Photos
Photos published by Kyle MH Center showing the behavioral health practice in Kyle, TX.
What Patients Say
Overall sentiment across review platforms: negative
- Google via Birdeye: 1.9/5 stars (41 reviews)
Patients praise
- Some staff and therapists are perceived as friendly and helpful
- Has provided necessary help for some patients in the past
Common complaints
- Difficulty scheduling appointments and long wait times for callbacks
- Poor administrative communication and difficulty getting medication refills processed
- Staff perceived as rude or dismissive, particularly at the front desk/reception
- Concerns regarding record-keeping accuracy and HIPAA compliance
- Patients feeling discouraged or worse after seeking care
"Serena is a medical assistant here and she has to be one of the rudest people I have dealt with professionally. She has LITERALLY HUNG UP IN MY FACE TWICE when asking if I’m gonna get my son’s meds which he needs."
- Birdeye (Review)"Every single complaint about the receptionist is 100% valid. I’ve been coming here since 2020 and every single time without fail she manages to find some way to catch an attitude."
- Birdeye (Review)"This was a great place, they gave me the help I needed and the staff was friendly"
- Birdeye (Review)Synthesized from public review platforms as of Jul 11, 2026 - sources: [1][2][3][4].
In the News
- Kyle MH Center - Hill Country Resources - Aug 14, 2025
- Office Coordinator (Kyle MH Center) - Kyle, TX - Indeed.com - Jun 16, 2026
- Mental Health Services | City of Kyle - Oct 22, 2025
- When Mental Health Can't Wait - Kyle ER & Hospital - Aug 12, 2025
- Urgent Psychiatric Care - Kyle ER & Hospital - Aug 8, 2025
Information sourced from the clinic's website as of July 11, 2026.
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