Primary Care Physicians & Services - UW Health
Primary Care • Madison, IN
Information from public sources; not independently verified. Confirm hours, insurance and appointment availability with the clinic.
Last gathered July 11, 2026. How our information is sourced · Report incorrect information
About
UW Health is a nonprofit, integrated academic health system based in Madison, WI, affiliated with the University of Wisconsin School of Medicine and Public Health. It operates six main hospitals (plus affiliated facilities) and more than 90 clinics across Wisconsin and northern Illinois, serving over 832,000 patients annually and employing over 25,500 people. UW Health emphasizes high-quality care and academic medicine, with many physicians also faculty at UW–Madison. It is the official health care partner of the Green Bay Packers and consistently ranks among top U.S. hospitals in Wisconsin per U.S. News & World Report. For primary care in Madison, UW Health offers a network of primary care clinics staffed by physicians and advanced practice providers, integrated with specialty services and virtual care options. Key contact: main Madison campus at 600 Highland Ave, Madison, WI 53792; general phone: 608-263-6400 or 1-800-323-8942.
Services Offered
Not published.
Insurance & Payment
Not published.
Languages Spoken
Not published.
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (UW Health 1 S. Park Clinic): 4.8/5 (1,181)
- Birdeye (UW Health Yahara Clinic): 4.5/5 (453)
- Birdeye (UW Health West Clinic): 4.8/5 (1,252)
- Birdeye (UW Health at the American Center): 4.7/5 (2,273)
- Yelp (UW Health University Hospital): 2.4/5 (78)
- Trustpilot: 2.8/5 stars (3 reviews)
Patients praise
- Compassionate and knowledgeable care from many providers and nursing staff
- General convenience of locations and ease of parking at some clinics
- Positive experiences with same-day appointments and pediatric care
- Efficient and professional staff in various departments
Common complaints
- Billing and insurance estimation errors
- Difficulty scheduling appointments or long wait times for referrals
- Reports of dismissive or rude bedside manner from some staff/providers
- Concerns regarding lack of compassion or continuity of care
- Perceived disparities in treatment based on insurance type
"They are not professional, they are rude. they rather have someone wait outside in the cold..."
- Birdeye Reviewer"Dr. Helen Counts is humble, noble and a very good care giver. The staff is super professional, efficient and polite..."
- Facebook/Birdeye Reviewer"The neurology department routinely ignores requests to schedule appointments for urgent referrals."
- BBB ComplaintSynthesized from public review platforms as of Jul 11, 2026 - sources: [1][2][3][4].
In the News
- Patient Care - UW Family Medicine & Community Health - Mar 23, 2026
- UW Health pauses new primary care patients, citing increased demand | Health | captimes.com - May 1, 2026
- Kelly Kramer, MD - UW Family Medicine & Community Health - Nov 23, 2025
- UW Health struggles with high demand, as new patients wait for slots - May 1, 2026
- Daniel Staddler - UW Family Medicine & Community Health - Dec 1, 2025
Information sourced from the clinic's website as of July 11, 2026.
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