WellNow Urgent Care
Primary Care • Massena, NY • Since 2012 • 1 (Massena) locations
Information from public sources; not independently verified. Confirm hours, insurance and appointment availability with the clinic.
Last gathered July 11, 2026. How our information is sourced · Report incorrect information
About
WellNow Urgent Care is a private, Chicago-based network of walk-in urgent care clinics offering treatment for illnesses and injuries, rapid testing, and other health needs. It operates across multiple states (Illinois, Indiana, Michigan, New York, Pennsylvania) and positions itself as an alternative to emergency rooms. The company was founded in 2012 (formerly Five Star Urgent Care) and has about 703 employees with revenues around $175.9M. Its headquarters are in Chicago, IL, with a presence in Canada, and it lists three U.S. offices (all in Chicago) in its location details.
Services Offered
Technology & Equipment
Insurance & Payment
Not published.
No insurance? No problem. WellNow accepts credit and debit cards.
Credit card, Debit card, Cash (likely), credit cards, debit cards, cash, accepts uninsured pricing
Languages Spoken
Not published.
Pricing
FAQs
Can I walk into a WellNow location without an appointment?
Yes, you can walk in or check in online.
Do I need an appointment to visit a WellNow Urgent Care facility?
You are welcome to simply walk into any WellNow location. No appointment and no referral is required. If preferred, you can check in online at a WellNow center of your choice.
Do I need to bring anything with me when I visit?
Please bring your health insurance card (if you plan to use insurance), photo ID and a list of any current medications. We will make a copy of this information for our files. If you have secondary insurance, bring that information as well and we will submit it on your behalf.
When should I go to an emergency room versus an urgent care or walk-in clinic?
WellNow can treat many non-life-threatening injuries and illnesses. For true emergencies (severe symptoms, life-threatening conditions), call 911. If you have a true emergency, go to the nearest hospital.
Social Media
Photos
Photos published by WellNow Urgent Care showing the primary care practice in Massena, NY.
What Patients Say
Overall sentiment across review platforms: positive
- Birdeye (aggregating Google reviews): 4.7/5 stars (367-379 reviews)
- Yelp: 2.5/5 stars (3 reviews)
Patients praise
- Friendly and professional staff
- Clean and inviting facilities
- Efficiency for some patients, particularly with appointments
- Good bedside manner from providers
Common complaints
- Billing and insurance processing issues
- Challenges with online check-in and virtual registration systems
- Reports of long wait times or unstaffed reception areas
"As a first time client, I was very impressed with the friendliness and how clean the environment was... Both the nurse and doctor were very informative and thorough."
- Birdeye reviewer"It is too bad they cannot perform a simple function like billing my insurance. Stay away."
- Yelp reviewerSynthesized from public review platforms as of Jul 11, 2026 - sources: [1][2][3][4].
In the News
- Massena to celebrate local commerce and community during ten-day Spring Fever Fest - North Country Now - Apr 30, 2026
- Massena to celebrate local commerce, community during Spring Fever Fest | Community News | nny360.com - May 3, 2026
- Letter: Thank you for making Spring Fever Fest a success | Opinion | nny360.com - May 22, 2026
- LETTER: Sponsors, businesses made Spring Fever Fest a success | Adirondack Daily Enterprise | dailygazette.com - May 28, 2026
- Hamilton College study looks at impact of WellNow urgent care centers - Apr 27, 2026
Information sourced from the clinic's website as of July 11, 2026.
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