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Get Primary Care | Cleveland Clinic clinic

Get Primary Care | Cleveland Clinic

Family Practice • Parma, OH

4.6/5(371 reviews)

Information from public sources; not independently verified. Confirm hours, insurance and appointment availability with the clinic.

Last gathered July 11, 2026. How our information is sourced · Report incorrect information

About

- The page describes Cleveland Family Physicians, a primary care provider connected to Cleveland Clinic’s network. - Services mentioned include primary care with a focus on obstetrics, pediatrics, geriatrics, and behavioral health counseling. - Location information notes two offices in the United States: Weston, FL (HQ) and Kingsport, TN. The Weston site is listed as a regional location related to Cleveland Clinic’s family medicine specialties. - Contact: main numbers 800.223.2273 or 216.237.5500. Consider checking the Cleveland Clinic Parma location’s own primary care page or the main locations/directions page for the closest Parma-area family medicine physicians.

Services Offered

  • Primary care
  • Family medicine
  • Preventive care
  • Chronic disease management
  • Virtual visits
  • In-person appointments
  • Pediatrics (family-oriented)

Insurance & Payment

Not published.

Languages Spoken

Not published.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (Cleveland Clinic overall): 3.4/5 (33 reviews)
  • Cleveland Clinic website (PCPs/Family Medicine): 4.8/5 (136-188 ratings (varies by department))
  • Cleveland Clinic Provider Page (Example): 4.7/5 (202 ratings, 16 reviews)

Patients praise

  • Access to knowledgeable and caring individual providers who listen to patients
  • High satisfaction ratings for specific primary care clinicians reported on the official Cleveland Clinic website
  • Presence of patient-centered, personalized care models for some providers

Common complaints

  • Reports of long wait times and appointment scheduling issues
  • Complaints about perceived lack of empathy and providers not listening to patients
  • Frustration with office staff professionalism and communication failures
  • Billing and administrative difficulties
  • Perception that some primary care experiences are inferior to specialized care at the same institution

"Horrible, uncaring Dr who doesn’t spend time actually listening to patients."

- Birdeye/Google Review

"Sara Klem is the best primary Dr I have ever had she is terrific, a very empathetic listener."

- Cleveland Clinic Provider Page

"I waited over 45 minutes on DR. Icli, and was still sitting there... Cleveland Clinic will never have me as a patient again."

- Complaints Board

Synthesized from public review platforms as of Jul 11, 2026 - sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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