City of Hope
Oncology • Pasadena, CA
Information from public sources; not independently verified. Confirm hours, insurance and appointment availability with the clinic.
Last gathered July 10, 2026. How our information is sourced · Report incorrect information
About
City of Hope South Pasadena, located in South Pasadena, California, provides comprehensive cancer care including medical oncology, radiation oncology, surgical oncology, and hematology services. The facility offers chemotherapy, targeted therapy, clinical trials, pediatric oncology, robotic surgery, HIPEC cytoreductive surgery, diagnostic imaging, and on-site oral medication dispensing in a 25,000-square-foot medical facility.
Services Offered
Technology & Equipment
Team
Insurance & Payment
View a list of insurance companies that City of Hope currently contracts with for locations and physicians; verify coverage and authorizations with insurer
not specified, View our pricing and billing, No Surprise Billing
Financing: not specified
Savings plan: not specified
Languages Spoken
Pricing
Current Offers
not specified - not specified (expires not specified)
FAQs
not specified
not specified
Is My Insurance Accepted?
View a list of insurance companies that City of Hope currently contracts with for its locations and physicians. Even if your plan is included, check with your insurance company to make sure you are covered. Your insurance company/medical group will tell you if you need any authorizations.
Commitments
Awards & Accreditations
Social Media
Photos
Photos published by City of Hope showing the oncology practice in Pasadena, CA.
What Patients Say
Overall sentiment across review platforms: mixed
- Healthgrades (Dr. Kelly Li Yap): 3.3/5 stars (7 reviews) (7 reviews)
- UCLA Health (Dr. Dorcas Chi, Pasadena Cancer Care): 5.0/5 stars (169 reviews)
- UCLA Health (Dr. Steven H. Applebaum, Pasadena Cancer Care): 5.0/5 stars (307 reviews)
- ScoreDoc (The Oncology Institute): 4.7/5 stars (24 reviews)
Patients praise
- Highly rated individual oncologists recognized for expertise, compassion, and effective treatment planning
- Strong emphasis on patient-centered care and thorough communication from specific medical teams at City of Hope South Pasadena
- Positive feedback regarding bilingual services and collaborative surgical approaches
Common complaints
- Concerns regarding administrative/scheduling difficulties and repetitive automated phone systems
- Reports of billing issues, specifically high facility charges for routine specialist visits
- Mixed experiences regarding bedside manner and communication from certain providers
- Critical complaints citing negligence or poor treatment outcomes at affiliated hospitals
"The staff at this specific facility... demonstrated exceptional thoroughness in reviewing the results, ensuring that every detail was explained comprehensively."
- Review of City of Hope South Pasadena"City of Hope in general felt like a scam based on how many calls... they ended up billing my insurance 2 times since it is deemed a hospital."
- Review of City of Hope on PissedConsumer"Dr. Chi is a very experienced breast cancer oncologist... shows extraordinary compassion to the cancer patient."
- UCLA Health Pasadena Cancer Care ReviewSynthesized from public review platforms as of Jul 10, 2026 - sources: [1][2][3][4].
In the News
- Keck Medicine of USC expands world-class care in Pasadena - Oct 3, 2025
- Perspective: Advanced Treatments in Local Communities - Keck Medicine of USC - Oct 30, 2025
- Huntington Health Celebrates Beam Raising Ceremony for the Terri and Jerry Kohl Medical Pavilion, Advancing Local Access to World-Class Care in Pasadena | Huntington Hospital - Nov 24, 2025
- Caroline Y. Chen, MD - Hematology Oncology | UCLA Health - May 27, 2026
Information sourced from the clinic's website as of July 10, 2026.
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