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Optum Rheumatology clinic

Optum Rheumatology

Rheumatology • Poughkeepsie, NY

2.3/5(90 reviews)

Information from public sources; not independently verified. Confirm hours, insurance and appointment availability with the clinic.

Last gathered July 11, 2026. How our information is sourced · Report incorrect information

Services Offered

Not published.

Insurance & Payment

Not published.

Languages Spoken

Not published.

Photos

What Patients Say

Overall sentiment across review platforms: negative

  • Promallu (aggregated): 2.3/5 (88)
  • Healthgrades (Optum Poughkeepsie Oakwood Campus): 1.0/5 (2)

Patients praise

  • Individual providers (doctors) are often described as knowledgeable and kind
  • Some patients value the long-standing relationships with specific clinicians

Common complaints

  • Difficulty scheduling appointments and long wait times
  • Poor customer service and unresponsiveness from office staff
  • Inaccurate billing, unexplained fees, and persistent refund issues
  • General frustration with practice management following acquisitions

"I have been dealing with billing issues for over a year... I am still waiting for a $660 refund... Each time they tell me they will fix the issue, and check back in 30-45 days. It’s exhausting."

- Mid Hudson News (patient survey response)

"Made an appt with Dr. Eng... Never received a confirmation call... THEY HAD NO RECORD OF MY APPOINTMENT!"

- Healthgrades review

"We see patients who cannot afford their prescriptions. We tell them to follow up with a neurologist or a rheumatologist... knowing they cannot get that appointment for six months if they’re lucky."

- WAMC (public meeting testimony)

Synthesized from public review platforms as of Jul 11, 2026 - sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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