Northern Nevada HOPES
Behavioral Health • Reno, NV • Multiple (including 4th Street and 5th Street clinics) locations
Information from public sources; not independently verified. Confirm hours, insurance and appointment availability with the clinic.
Last gathered July 11, 2026. How our information is sourced · Report incorrect information
About
Behavioral Health Services Reno, part of Northern Nevada HOPES in Reno, Nevada, provides mental health and substance use treatment including individual, couple, and family therapy; adult and pediatric psychiatry; trauma counseling; and medication management. The clinic offers an Intensive Outpatient Program, support groups, and drug and alcohol treatment, with telehealth and in-person appointments available. Services are person-centered, trauma-informed, and LGBTQ-friendly, accepting most insurance plans, Medicaid, Medicare, and offering a sliding fee scale for uninsured patients.
Services Offered
Technology & Equipment
Team
Insurance & Payment
Sliding fee scale available for uninsured; established patient requirement for many services; Access Clinic may be exception
Insurance, Medicaid, Medicare, Sliding fee scale, Cash/credit (typical clinic payments), Insurance (most plans, Medicaid, Medicare), Uninsured payment options described
Financing: Sliding fee scale based on ability to pay for uninsured patients
Languages Spoken
FAQs
What behavioral health services are offered?
Individual, couple, and family therapy; adult and child therapy; play therapy (5th Street); trauma counseling; psychiatry; support groups; IOP; medication management; addiction treatment; stress management; access clinic.
Do you accept insurance and offer a sliding scale?
Yes, most insurance plans, Medicaid and Medicare are accepted; sliding fee scale for uninsured.
What services are available at the Behavioral Health Clinic?
Individual, couple, and family therapy; Adult therapy; Child and adolescent therapy (5th Street Only); Play therapy (5th Street Only); Adult Psychiatry; Pediatric Psychiatry (5th Street Only); Trauma counseling; Support groups; Intensive Outpatient Program; Psychiatric medication; Drug, alcohol, and gambling treatment; Stress management counseling; Mental Health Access Clinic (4th Street Walk-in Only)
Who can access Behavioral Health services at HOPES?
Generally patients must be established as a HOPES patient to access many behavioral health services, with an exception for the Mental Health Access Clinic.
What are the payment options for uninsured patients?
Sliding fee scale available based on what you can afford to pay.
Is telehealth available for behavioral health services?
Yes, telehealth and in-person appointments are available.
What is the contact number for appointments?
Call 775-786-4673 for an appointment.
Are there any location-specific services mentioned?
Yes, some services are 5th Street Only (Child and Adolescent therapy, Play therapy, Pediatric Psychiatry) and the Mental Health Access Clinic is 4th Street Walk-in Only.
Are there any upcoming closures or weather-related notices?
Due to weather, the clinic and pharmacy were closed on Feb 17, 2026 with plans to reopen Feb 18, 2026; telehealth for already scheduled appointments remained planned.
Social Media
Photos
Photos published by Northern Nevada HOPES showing the behavioral health practice in Reno, NV.
What Patients Say
Overall sentiment across review platforms: mixed
- Rehab.com: 2.99/5 (177 reviews)
- findmentalhealthfacilities.org: 3.1 (144 reviews)
- Yelp: not specified in highlights (not specified in highlights)
- Vivian Health: 2.8 rating (4 reviews)
Patients praise
- Some patients/visitors describe caring staff and good group/AA or therapy support
- Several testimonials report improvement, supportive counselors, and staff responsiveness/follow-up
- Some reviews note that certain techs/nurses (individuals) were exceptional and made the stay more bearable
- Brand-new facility can feel comfortable to some reviewers
Common complaints
- Multiple reviews describe feeling disrespected/dismissed and treated like a criminal or burden
- Complaints about intake/admission process (wait times, not holding/adequate handling during crisis)
- Medication/clinical support issues (refusal to provide meds without approval; alleged mis-diagnosis or unsafe medication effects)
- Lack of therapeutic support/therapy focus; environment/restrictions increase anxiety
- Operational problems (unresponsive organization, communication problems between departments, insurance/access issues)
- Facilities restrictions and loss of personal belongings; uncomfortable beds/poor food
"“DO NOT TAKE A FAMILY MEMBER THEIR IF YOU LOVE THAT FAMILY MEMBER! WORST HOSPITAL IN RENO NEVADA!”"
- Rehab.com review excerpt (Reno Behavioral Healthcare Hospital)"“This place is not a place of healing… They treat you like you’re a criminal… it’s humiliating and degrading.”"
- findmentalhealthfacilities.org review excerpt"“I took my oldest son there for evaluation, detox… They let him go… later that night he attempted to kill a family member and was shot to death by police.”"
- findmentalhealthfacilities.org review excerptSynthesized from public review platforms as of Jul 11, 2026 - sources: [1][2][3][4].
In the News
- Behavioral Health Services Reno | Northern Nevada HOPES - Jul 16, 2025
- Northern Nevada Adult Mental Health Services (NNAMHS) Overview - Apr 17, 2026
- Reno, NV Office | Maxim Behavioral - Aug 5, 2025
- Certified Community Behavioral Health Centers - Jun 23, 2026
- NNAMHS Assisted Outpatient Treatment (AOT) - Jan 8, 2026
Information sourced from the clinic's website as of July 11, 2026.
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