Senior Services | Bon Secours
Geriatrics • Richmond, VA
Information from public sources; not independently verified. Confirm hours, insurance and appointment availability with the clinic.
Last gathered July 11, 2026. How our information is sourced · Report incorrect information
About
Bon Secours is a nonprofit Catholic health system with a Richmond, Virginia focus, providing a broad network of hospitals and senior/extended care services. In the Richmond area, Bon Secours operates multiple facilities (including St. Mary’s and Memorial Regional Medical Center) offering acute care, rehabilitation, home health, and senior living/assisted options. Highlights relevant to Senior Services in Richmond: - Extensive senior/long-term care footprint as part of its health system (long-term care, retirement communities, senior housing, home care, and hospice services). - Richmond hospitals and facilities offering patient-centered programs that support elderly and palliative care, plus community health initiatives. - Notable local activity includes recognition in palliative care, trauma, and geriatric services within the Bon Secours Richmond market.
Services Offered
Insurance & Payment
Not published.
Languages Spoken
Social Media
Photos
Photos published by Senior Services | Bon Secours showing the geriatrics practice in Richmond, VA.
What Patients Say
Overall sentiment across review platforms: mixed
- Healthgrades (Bon Secours Senior Care Services, Richmond, VA): 0 ratings shown; provider pages show 'Be the first to review' / 0(0) (0 reviews shown on the listing)
- ComplaintsBoard (Bon Secours Richmond Community Hospital): 2.3/5 overall reputation rating (0 reviews; 3 complaints (per the page))
- Yelp (Bon Secours St. Mary's Hospital): 2.3/5 rating (96 reviews)
- Momentary Labs / CMS HCAHPS (Bon Secours St. Mary's Hospital): 3-star overall patient satisfaction rating (1,891 patient surveys completed (per page))
- BBB (Bon Secours - Richmond Health System): BBB rating not given as a numeric score on the highlighted section; reasons include failure to respond to complaints (10 complaint(s) filed against business; 'Failure to respond' cited)
Patients praise
- Some staff members described as kind/helpful and responsive in patient anecdotes on Yelp
- Nurse communication reported as a strength in CMS HCAHPS-derived summary
- Some complaints/accounts note excellent or good care in specific cases (e.g., BBB complaints text includes 'care, which was excellent')
Common complaints
- Low star ratings and dissatisfaction on review sites (e.g., 2.3/5 on Yelp and 2.3/5 on ComplaintsBoard)
- Unresolved complaints and issues such as poor/rude staff, lost property, and failure/refund problems on ComplaintsBoard
- Operational/communication issues and responsiveness concerns (e.g., nurses not returning phone calls; staff responsiveness and cleanliness/quietness below national averages in HCAHPS-derived summary)
- Billing/administrative problems in BBB complaint narratives (autopay change leading to collection/credit impact concerns)
"“poor, nasty and rude staff on hand and lost property”"
- ComplaintsBoard – Bon Secours Richmond Community Hospital Patients Reviews and Complaints"“Nope. Left me wide open.”"
- Yelp – Bon Secours St. Mary’s Hospital (review excerpt shown on the page)"“Nurses were so kind and constantly asking if there was anything they could get me.”"
- Yelp – Bon Secours St. Mary’s Hospital (review highlights)Synthesized from public review platforms as of Jul 11, 2026 - sources: [1][2][3][4].
In the News
- Bon Secours Nursing Students Learn Through Community Partnership With SOAR365 | SOAR365 - Feb 4, 2026
- Bon Secours Richmond donates to Bay Aging homeless program - Rappahannock Record - Feb 11, 2026
- Joy Circle - Circle Center - Jun 19, 2026
- JFS Supports Success Through the CAPABLE Program - Jewish Family Services Richmond - Oct 30, 2025
- Richmond Hope Therapy Center Expansion - Give BSMH - Aug 20, 2025
Information sourced from the clinic's website as of July 11, 2026.
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