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Carilion Clinic clinic

Carilion Clinic

Urology • Roanoke, VA • Since 1899

4.7/5(641 reviews)

Information from public sources; not independently verified. Confirm hours, insurance and appointment availability with the clinic.

Last gathered July 11, 2026. How our information is sourced · Report incorrect information

About

Carilion Clinic is a nonprofit, integrated health care system based in Roanoke, Virginia. It operates multiple hospitals and a broad network of primary/specialty practices, with extensive services including urology. The system employs thousands (over 13,000 employees in some descriptions; 4,388 in another) and is the largest employer in the Roanoke Valley. Key facilities and offices are located in Roanoke, VA, with a headquarter address near Roanoke and several Roanoke-area locations. Carilion also runs academic partnerships, including the Virginia Tech Carilion School of Medicine and Research Institute.

Services Offered

  • Urology care
  • Lithotripsy surgery
  • Office exams & diagnostic testing
  • Robotic surgery

Technology & Equipment

  • Robotics
  • Lithotripsy

Team

  • Mark A. Schmidt, MD, MD - Urology
  • Kathryn A. Gall, NP, NP - Urology
  • Bridgette L. Keene, NP, NP - Urology
  • Rodney J. Poffenberger, MD, MD - Urology

Insurance & Payment

  • Carilion Clinic contracts with most major health insurance carriers

Carilion Clinic contracts with most major health insurance carriers. This list is updated periodically and is subject to change without notice.

Languages Spoken

  • English
  • Vietnamese

Awards & Accreditations

  • 5.0 out of 5 - Mark A. Schmidt, MD; 4.7 out of 5 - Kathryn A. Gall, NP; 4.9 out of 5 - Bridgette L. Keene, NP; 4.8 out of 5 - Rodney J. Poffenberger, MD

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Carilion Clinic Official Website: 4.8 out of 5 stars (based on 558 total ratings) (558)
  • Healthgrades: 4.5 out of 5 stars (for Dr. Mark Schmidt) (50)
  • WebMD Care: 4.0 out of 5 stars (for Dr. Rodney J. Poffenberger) (33)

Patients praise

  • generally high overall facility ratings
  • knowledgeable medical staff reported in some reviews
  • staff frequently noted as courteous and efficient
  • successful treatment outcomes mentioned in positive feedback

Common complaints

  • reports of discomfort during exams
  • concerns regarding follow-up and communication timeliness
  • some patients reported feeling rushed or unheard by specific providers
  • isolated allegations of unprofessional conduct and diagnostic dissatisfaction

"Dr. Schmidt is the best! Besides being very knowledgeable, he shows genuine concern for my condition and any issues I'm having. He's always very friendly and upbeat."

- Healthgrades patient review regarding Dr. Mark Schmidt

"This doctor is always in a hurry, tells sexual jokes in his office, does not care as much as he should about patients and their families. He is very poor at diagnosing cancer. He takes people for granted and is not prepared when the patient comes in. He does not follow up good and is, in my opinion, an obnoxious quack."

- Vitals patient review regarding Dr. Rodney J. Poffenberger

Synthesized from public review platforms as of Jul 11, 2026 - sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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