Eye Care - Riedman
Ophthalmology • Rochester, NY
Information from public sources; not independently verified. Confirm hours, insurance and appointment availability with the clinic.
Last gathered July 11, 2026. How our information is sourced · Report incorrect information
About
Eye Care - Riedman in Rochester, NY is a full-service teaching and treatment eye center offering general adult and pediatric eye care along with ophthalmic specialties including glaucoma, cornea and external disease, medical and surgical retina, oculoplastics, and strabismus. Located at 1455 E Ridge Rd, the clinic is open Monday through Friday from 8:00 AM to 4:30 PM and provides free parking, free WiFi, and handicap accessibility.
Services Offered
Insurance & Payment
Not published.
Languages Spoken
Not published.
FAQs
What are the general hours?
Mon–Fri: 8:00 AM – 4:30 PM; Sat/Sun: not listed on page; assume within business hours.
Photos
Photos published by Eye Care - Riedman showing the ophthalmology practice in Rochester, NY.
What Patients Say
Overall sentiment across review platforms: negative
- WebMD (Rochester Regional Health Ophthalmology Riedman Health Center): Mixed/Low (specific ratings not provided quantitatively beyond small sample) (2 reviews available on WebMD for the ophthalmology department specifically)
Patients praise
- Helpful staff and good service (noted in a limited number of reviews)
Common complaints
- Unprofessional, condescending, or unsympathetic staff/physicians
- Poor communication regarding appointment cancellations
- Long wait times for appointments or excessive scheduling issues
- Frustration with administrative processes (e.g., lack of responsiveness, billing concerns)
"Dr. Thomas Edward Helfst is the worst doctor I have ever encountered. From the beginning of the appointment, he was condescending and unsympathetic... his attitude made the visit uncomfortable and discouraging."
- WebMD Review"I did not receive ANY form of contact regarding this canceled appointment. No phone call, no email, no text. Nothing. The lady behind the desk seemed like she had no idea how to do her job whatsoever."
- LocalityBiz Review for Riedman Health CenterSynthesized from public review platforms as of Jul 11, 2026 - sources: [1][2][3][4].
In the News
- Dr. Wissam Haddad - Optometrist in Rochester, NY - May 14, 2026
- The Neisner at East End Grand Opening in Downtown Rochester - Oct 3, 2025
- Major downtown office building to undergo conversion, adding over 100 residential units - WHEC.com - Jul 15, 2025
- Ribbon Cutting for The Neisner at East End - SWBR - Sep 29, 2025
- Six Business Leaders to be Inducted into the Rochester Business Hall of Fame | Junior Achievement of Central Upstate New York - Sep 8, 2025
Information sourced from the clinic's website as of July 11, 2026.
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