Trillium Health
Primary Care • Rochester, NY • Since 1983
Information from public sources; not independently verified. Confirm hours, insurance and appointment availability with the clinic.
Last gathered July 11, 2026. How our information is sourced · Report incorrect information
About
Primary care at Trillium Health in Rochester, NY offers comprehensive, affordable medical services in a welcoming, LGBTQ+-affirming setting. The organization emphasizes physical, social, and emotional well-being and provides both primary and specialty care (including pathways pediatrics and gynecological care) across multiple Rochester locations. Services align with HIV/AIDS care history, care management, behavioral wellness support, and health education outreach, with a focus on equity and accessibility. Main location for primary care is 259 Monroe Avenue, Rochester, NY 14607, with additional site at 170 Science Parkway for Pathway Pediatrics and the Center for Gynecological Care & Wellness. Nonprofit organization headquartered in Rochester, founded 1983. Contact: 585-545-7200.
Services Offered
Insurance & Payment
Not published.
Languages Spoken
Not published.
Current Offers
we're accepting new patients!
FAQs
How do I start as a new patient?
Interested in becoming a new patient at Trillium Health? Getting started is simple — just complete our quick online form and a member of our team will follow up to guide you through next steps.
Social Media
Photos
Photos published by Trillium Health showing the primary care practice in Rochester, NY.
What Patients Say
Overall sentiment across review platforms: mixed
- Yelp: Not stated in snippet (23 reviews shown) (23 reviews)
- Vitals: 3.7 (Not stated in snippet)
- Facebook: 84% recommend (53 reviews)
Patients praise
- Some patients describe staff as friendly and caring
- Patient satisfaction surveys report very high satisfaction with providers/explanations at Trillium Health
- Pharmacy staff are described as professional and kind (from reviews)
Common complaints
- Complaints about staff incompetence/being extremely incompetent
- Complaints about underfunded/limited programs and not qualifying/daunting processes for services
- Complaints about poor communication/referrals not happening and difficulty getting responses (e.g., faxes)
- Complaints about lack of empathy/management and refusing to provide information
"“This place is beyond shoddy and the staff is extremely incompetent.”"
- Yelp review snippet on Trillium Health (Rochester, NY)"“they are so friendly and caring.”"
- localitybiz.com review excerpt for Trillium Health (Rochester, NY)"“98% reporting being satisfied with their provider” and “97% of patients surveyed said they were very satisfied or satisfied with their care.”"
- NY State DOH AIDS Institute HIV Quality of Care Program – Trillium Health 2023 QI Profile PDFSynthesized from public review platforms as of Jul 11, 2026 - sources: [1][2][3][4].
In the News
- Maria LaFaro - Trillium Health - Dec 2, 2025
- Justine Nichols - Trillium Health - Oct 23, 2025
Information sourced from the clinic's website as of July 11, 2026.
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