Blue Ridge Cancer Care
Oncology • Salem, VA • Since 1974
Information from public sources; not independently verified. Confirm hours, insurance and appointment availability with the clinic.
Last gathered July 11, 2026. How our information is sourced · Report incorrect information
About
Blue Ridge Cancer Care is a private, full-service oncology group based in Roanoke, VA, with 12 offices across Virginia. It specializes in medical oncology, hematology, and radiation oncology and employs about 42 staff. The organization, founded in 1974, serves the Roanoke area including Salem, and operates under private ownership. Contact: main line 1-540-489-6522 or 1-540-982-0237. Address closest to Roanoke/Salem area facilities: 2013 South Jefferson St., Roanoke, VA 24014.
Services Offered
Not published.
Insurance & Payment
Not published.
Languages Spoken
Not published.
Photos
Photos published by Blue Ridge Cancer Care showing the oncology practice in Salem, VA.
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (Google): 4.6/5 stars (based on 90 reviews for Dr. Suzan Merten) (90 reviews)
- Better Business Bureau (BBB): A+ rating (N/A (Not accredited))
Patients praise
- Highly regarded nursing, lab, and support staff
- Many patients report compassionate care and positive treatment outcomes
- Physicians praised for being knowledgeable and responsive in many cases
- Effective coordination for multi-step treatment plans
Common complaints
- Poor bedside manner reported for some physicians
- Lack of communication, especially regarding phone messages and emails
- Administrative and scheduling issues, including long waits and overbooking
- Concerns regarding medical care quality and diagnostic accuracy in isolated cases
- Disengaged front desk staff
"The entire staff are kind and supportive. However, communication is quite lacking when it comes to leaving messages or emails and getting a response."
- LocalityBiz user review"The front desk staff at Blue Ridge Cancer Care Roanoke rarely even looked up from their computers to greet you... Dr. Merten had 0 bedside manner."
- Birdeye review for Dr. Suzan Merten"Everyone….the security guards, the staff and Dr Vile are so caring and friendly. They explain everything to our understanding. They sincerely care about you not only as a patient but a person."
- LocalityBiz user reviewSynthesized from public review platforms as of Jul 11, 2026 - sources: [1][2][3][4].
In the News
- Carilion Clinic expands cancer clinical trials, bringing next-generation therapies to Southwest Virginia - Jun 26, 2026
- New Cancer Trials Expand Patient Access to Next Generation Precision Therapies - The Virginian Review - Jun 29, 2026
- Carilion Clinic Brings Next-Gen Cancer Trials to Roanoke - Jun 29, 2026
- Carilion Clinic expands clinical trial portfolio - Becker's Oncology - Jul 2, 2026
- Carilion, FBRI host workshop on latest treatment options for some forms of cancer | News/Talk 960-AM & FM-107.3 WFIR - Jun 26, 2026
Information sourced from the clinic's website as of July 11, 2026.
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