Primary Care | UCSF Health
Primary Care • San Francisco, CA • Since 1907
Information from public sources; not independently verified. Confirm hours, insurance and appointment availability with the clinic.
Last gathered July 10, 2026. How our information is sourced · Report incorrect information
About
UCSF Health, including UCSF Medical Center, is a nonprofit teaching hospital system affiliated with the University of California, San Francisco and the UCSF School of Medicine. Based in San Francisco, it offers comprehensive primary care through its network of clinics and serves as a top-ranked, world-class medical center. Key details: - Location: San Francisco, CA (HQ at 505 Parnassus Ave) - Type: Nonprofit health system; part of UCSF Health - Affiliation: University of California, San Francisco; UCSF School of Medicine - Services: Wide range of clinical services, including primary care clinics and access to specialty care - Size: Approximately 796 beds; large workforce; extensive patient education resources - Contact: Main campus and clinics operate under UCSF Health; main phone options available on site
Services Offered
Insurance & Payment
Not published.
Languages Spoken
Not published.
Social Media
Photos
Photos published by Primary Care | UCSF Health showing the primary care practice in San Francisco, CA.
What Patients Say
Overall sentiment across review platforms: mixed
- Yelp/Yahoo Local: 2.5 out of 5 stars (41 reviews)
- Birdeye (UCSF Primary Care at China Basin): 2.3 out of 5 stars (34 reviews)
- Birdeye (UCSF Primary Care at Laurel Village): 1.8 out of 5 stars (12 reviews)
Patients praise
- Professional, knowledgeable, and caring medical providers
- Clean and well-maintained office environments
- Some patients report positive interactions with specific doctors and support staff
Common complaints
- Billing and financial transparency issues, including unexpected charges for preventive care visits
- Difficulty communicating with staff and lack of responses to MyChart messages
- Long wait times for appointments and delays once at the clinic
- Rudeness or perceived lack of helpfulness from front desk staff
- Understaffing concerns affecting patient experience and provider availability
"UCSF understaffs and has very small windows for patient provider scheduled time slots. This puts providers behind schedule and likely results in decreased quality of care. I have regularly experienced wait times > than 30 minutes past appointment time."
- Birdeye User Review"Went for a routine annual physical, they snuck in an additional 200$ (after insurance) office visit charge just for discussing medical concerns."
- Birdeye User Review"Just went to a primary care physician, Dr. Emilie Richie, for the first time. I can't say enough great things about my experience! I know it's hard to believe a doctor could run on time, but..."
- Yahoo Local User ReviewSynthesized from public review platforms as of Jul 10, 2026 - sources: [1][2][3][4].
In the News
- Melinda Gu, MD - Internal Medicine | UCSF Health - Apr 16, 2026
- John I. Umekubo, MD - Internal Medicine | UCSF Health - Mar 19, 2026
- Ronald Labuguen, MD - Family Medicine | UCSF Health - Mar 1, 2026
- Nicole A. Appelle, MD - Internal Medicine | UCSF Health - Apr 26, 2026
- Patrixia Keith Sayco Dela Cruz, MD - Internal Medicine | UCSF Health - Apr 3, 2026
Information sourced from the clinic's website as of July 10, 2026.
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