Scranton Primary Health Care Center
Primary Care • Scranton, PA • Since 1978
Information from public sources; not independently verified. Confirm hours, insurance and appointment availability with the clinic.
Last gathered July 11, 2026. How our information is sourced · Report incorrect information
About
Scranton Primary Health Care Center is a private, nonprofit-style health care provider in Scranton, PA, offering comprehensive primary medical, dental, and behavioral health services at affordable rates for all residents, including the under-insured and uninsured. Key details: - Location: 959 Wyoming Ave, Scranton, PA 18509, with four offices nationwide (all in the Scranton area) - Founded: 1978; Headquartered in Scranton, PA - Services: Primary care physician visits, diagnostic testing, dental and behavioral health care - Access: Emphasizes affordable care for uninsured/under-insured populations - Contact: Main phone lines include (570) 504-0882 and (570) 344-6839; email covidvaccine@scrantonprimary.org - Website: scrantonprimary.org - Category: Hospitals and Health Care; focuses on primary health care, dental, and behavioral health services
Services Offered
Team
Insurance & Payment
Not published.
Languages Spoken
FAQs
Should you require services after normal business hours, please call the health center at (570) 344-9684 and speak with our answering service.
The operator will make arrangements to have the provider-on-call contact you.
If you have a fever, cough, or flu symptoms, if you have traveled internationally in the past two weeks, or if you have been in close proximity of anyone with a confirmed or presumed positive case of respiratory illness, please call the office first to discuss your condition with one of our trained staff.
Please call the office first to discuss your condition with one of our trained staff.
This health center is a Health Center Program grantee under 42 U.S.C. 254b, and a deemed Public Health Service employee under 42 U.S.C. 233(g)-(n).
This health center is a Health Center Program grantee and PHS employee; FTCA Deemed Facility status described.
This health center is an FTCA Deemed Facility and along with its covered individuals, are covered by professional liability insurance through our enrollment in the Federal Tort Claims Act program. For more information, please see http://www.bphc.hrsa.gov/ftca/.
FTCA Deemed Facility; professional liability insurance under FTCA program.
Commitments
Social Media
Photos
Photos published by Scranton Primary Health Care Center showing the primary care practice in Scranton, PA.
What Patients Say
Overall sentiment across review platforms: mixed
- Yelp: Generally positive (3 reviews total, specific rating not clearly aggregated across all sites) (3 reviews on Yelp)
- Birdeye (Alder Street Family Clinic): 5 out of 5 stars (2 reviews)
- LocalityBiz (public feedback): Mixed/Poor (includes 1-star ratings) (Varies (multiple complaints noted))
Patients praise
- Efficient and fast service (in one account)
- Caring and attentive doctors who listen well
Common complaints
- Poor customer service and lack of call-backs
- Issues with medical records management (lost paperwork)
- Complaints regarding HIPAA compliance and staff professionalism
- Reports of canceled appointments without notice or explanation
"This was the worse experience ever. No one acted like they cared what so ever... THIS IS THE CRAPPIEST DRS OFFICE. DO NOT GO HERE."
- LocalityBiz user review"Worst place ever !! Canceled my daughters appointment twice without notice."
- LocalityBiz user review"I like this office everyone's very nice and the doctors are caring and take time to listen to worries and explain everything without rushing and making a rude comment."
- Birdeye/Google user reviewSynthesized from public review platforms as of Jul 11, 2026 - sources: [1][2][3][4].
In the News
- Wright Center for Community Health planning $5 million expansion of community health center in North Scranton - The Wright Center - Dec 10, 2025
- Wright Center building plan in North Scranton to go before zoning board - Jan 9, 2026
- Wright Center Health Centers Receive National Certification - The Greater Scranton Chamber - Jan 8, 2026
- Children’s fair highlights our National Health Center Week activities - The Wright Center - Jul 29, 2025
- Wright Center Planning North Scranton Expansion - The Greater Scranton Chamber - Dec 11, 2025
Information sourced from the clinic's website as of July 11, 2026.
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