Baystate Gastroenterology
Gastroenterology • Springfield, MA • Since 1873
Information from public sources; not independently verified. Confirm hours, insurance and appointment availability with the clinic.
Last gathered July 11, 2026. How our information is sourced · Report incorrect information
About
Baystate Health is a nonprofit, integrated academic health system based in Springfield, MA, serving Western Massachusetts. Key details: - Structure: Four acute-care hospitals (over 1,000 licensed beds total), Baystate Medical Practices (700+ physicians across 40 locations), and Health New England HMO. - Flagship: Baystate Medical Center (Level I trauma center for Western Massachusetts). - History & scope: Founded in 1873; operates primarily in Western MA with ongoing expansion plans (integration of Mercy Medical Center anticipated to bring total hospitals back to five). - Community & reach: 2,998 employees (recent growth), annual revenue around $2.5B; serves as a major regional healthcare network with extensive emergency and inpatient services. - Locations: HQ and main operations in Springfield, MA; multiple offices and care sites in the region (Baystate Health system-wide). If your interest is specifically Baystate Gastroenterology in Springfield, this page confirms Baystate Health as the parent system housing gastroenterology services in the Springfield area, but does not provide detailed gastroenterology program specifics. For targeted details (physicians, clinics, appointment options), you may want to search Baystate Health’s gastroenterology section or Baystate Medical Practices’ gastroenterology services in Springfield.
Services Offered
Insurance & Payment
Not published.
multiple bill payment options, participates in most insurance programs in our area, Pay My Bill, participate in most insurance programs in our area
Languages Spoken
Not published.
FAQs
What services does Baystate Gastroenterology – Springfield offer?
Comprehensive evaluation and treatment for diseases of the gastrointestinal tract and liver, with a full range of diagnostic and therapeutic endoscopic services.
How can I manage my health records and appointments?
With MyBaystate, you can easily manage your health record and schedule appointments, message your providers, and refill prescriptions.
Social Media
Photos
Photos published by Baystate Gastroenterology showing the gastroenterology practice in Springfield, MA.
What Patients Say
Overall sentiment across review platforms: mixed
- U.S. News & World Report: 4.9 out of 5 (for Dr. John W. Miller) (19 reviews)
- WebMD: 5.0 out of 5 (for Dr. John Miller Jr.) (12 ratings / 11 reviews)
- Medical News Today / Healthgrades: 4.0 out of 5 (for Richard Woller, PA) (22 reviews)
- Vitals: 3.3 out of 5 (for Dr. Yesenia Greeff) (3 ratings)
- WebMD: 5.0 out of 5 (for Dr. Jacob Alexander) (4 ratings / 2 reviews)
Patients praise
- Professional and knowledgeable medical care
- Excellent bedside manner and attentiveness for certain providers
- Effective procedure performance and clear communication regarding treatment plans
- Staff recognized as helpful and great to work with by some patients
Common complaints
- Difficulties scheduling or changing appointments
- Unresponsive office administration or staff supervision
- Perceived cold, condescending, or unfriendly bedside manner by some providers
- Long wait times in the office
"Dr. Miller is a great guy! ... He really listens to his patients and makes them feel comfortable. ... I don’t know if that’s standard, but it made me feel more than just another patient."
- WebMD (review for Dr. John Miller Jr.)"I have gone to Dr Pleet for several years ..,, I like him . However his staff is very in adequate. I've tried to change my appointment for two weeks now I have called three times and asked to speak to the office supervisor and I've got absolutely no results..."
- Healthgrades (review for Dr. David Pleet)"Her bedside manner is lacking and she is cold and a little condescending. Because of her personality and how she handled me as a patient, I do not trust her medical suggestions."
- Vitals (review for Dr. Yesenia Greeff)Synthesized from public review platforms as of Jul 11, 2026 - sources: [1][2][3][4].
In the News
- Baystate Health names Dr. Scott Lichtenberger as Chief Operation Officer | WWLP - Jul 17, 2025
- Baystate Health names Dr. Scott Lichtenberger as Chief Operation Officer
- Baystate Health expands services in Springfield and CT | WWLP - May 2, 2026
- Baystate plans to acquire Mercy Medical, consolidating Springfield hospitals - Apr 28, 2026
- Baystate Health reaches agreement to take over Mercy Medical Center in Springfield | WBUR News - Apr 29, 2026
Information sourced from the clinic's website as of July 11, 2026.
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