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Otolaryngology - Find a Physician or Specialist - Find a Doctor clinic

Otolaryngology - Find a Physician or Specialist - Find a Doctor

Otolaryngology (ENT) • Springfield, IL

4.1/5(154 reviews)

Information from public sources; not independently verified. Confirm hours, insurance and appointment availability with the clinic.

Last gathered July 11, 2026. How our information is sourced · Report incorrect information

Services Offered

Not published.

Team

  • Marissa L Butcher - PA-C
  • James R Clemens - MD
  • Neelam P Phalke - MD
  • Brette C Harding - MD
  • Michael S Oldenburg - MD
  • Leah A Bestudik - APRN
  • Sarah R Eggleston - PA-C
  • Carl W Lee - MD
  • Jaclyn B Wirkus - APRN
  • Scott M Hunt - MD
  • Robert E Sonnenburg, Jr - MD
  • Stacie R Gregory - MD

Insurance & Payment

Not published.

Languages Spoken

Not published.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Dr. Robert Eppsteiner (Springfield, MA): 4.1 out of 5 stars (Vitals) (53 reviews (US News))
  • Dr. Daniel Plosky (Springfield, MA): 4 out of 5 stars (US News) / 3.4 out of 5 stars (Healthgrades) (63 reviews (US News) / 12 reviews (Vitals))
  • Dr. Jerry Schreibstein (Springfield, MA): 4.3 out of 5 stars (Vitals) (38 reviews (Vitals))
  • Dr. Mark Van Ess (Springfield, MO): 4.8 out of 5 stars (Vitals) (N/A (Multiple reviews mentioned))
  • Dr. Anthony Bentley (Springfield, MO): 4.5 out of 5 stars (Vitals) (N/A (Multiple reviews mentioned))

Patients praise

  • Professionalism and medical expertise
  • Effective treatments and positive surgical outcomes
  • Clear explanations of medical conditions and procedures
  • Compassionate and attentive bedside manner
  • Thorough examination and diagnostic processes

Common complaints

  • Long wait times for appointments and in-office visits
  • Poor communication from office staff and providers
  • Perceived arrogance or dismissiveness in bedside manner
  • Frustration with administrative processes such as scheduling or follow-ups

"Rude, arrogant, and dismissive. Has no business working with sick people. Incompetency and a superiority complex is a dangerous thing."

- Dr. Robert Eppsteiner patient review (Vitals)

"The diagnosis, procedure and care provided by Dr. Schreibstein and his staff was at the highest level of professional standards. Absolutely no complaints, no stress to the entire experience."

- Dr. Jerry Schreibstein patient review (Vitals)

"When we finally saw Dr. Moore, she listened, took his symptoms seriously, and used her expertise as a laryngologist to find what others had not... I truly believe she saved his life."

- Dr. Cindy Moore patient review (Healthgrades)

Synthesized from public review platforms as of Jul 11, 2026 - sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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