Baystate Rehabilitation Care
Physical & Occupational Therapy • Springfield, MA • Since 1873 • 1 (Springfield) locations
Information from public sources; not independently verified. Confirm hours, insurance and appointment availability with the clinic.
Last gathered July 11, 2026. How our information is sourced · Report incorrect information
About
Baystate Health is a nonprofit, integrated healthcare system based in Springfield, MA, serving Western Massachusetts. It operates four acute-care hospitals (over 1,000 licensed beds) and Baystate Medical Practices (a multi-specialty group with 700+ physicians across 40 locations). The Baystate system also includes an HMO, Health New England, serving parts of MA, CT, NY, VT, and NH. Its flagship, Baystate Medical Center, is the region’s only Level I trauma center. In 2022, the system reported 55,000+ hospital discharges and 185,000+ ED visits. A former hospital (Baystate Mary Lane) closed in 2025 and a 2026 deal to integrate Mercy Medical Center could expand the system to five hospitals, pending regulatory approval. Contact: +1 (413) 794-0000. Headquartered in Springfield, founded 1873. Active nonprofit provider in the Hospitals and Health Care industry.
Services Offered
Insurance & Payment
We participate in most insurance programs in the area
multiple bill payment options, Pay My Bill link referenced
Languages Spoken
Not published.
FAQs
What services does Baystate Rehabilitation Care provide?
A full range of rehabilitation services to help pediatric and adult patients regain function and achieve recovery, including sports medicine, concussion treatment, pediatrics, neurological rehabilitation, vestibular rehabilitation, occupational therapy, speech therapy, and audiology.
How can I manage my health information and appointments?
With MyBaystate, you can easily manage your health record and schedule appointments, message your providers, and refill prescriptions.
Commitments
Social Media
Photos
Photos published by Baystate Rehabilitation Care showing the physical & occupational therapy practice in Springfield, MA.
What Patients Say
Overall sentiment across review platforms: mixed
- befithealthclubs.com: 3.3/5 (25 reviews)
- healthyhearing.com (specifically for audiology services): 4.25/5 (4 reviews)
Patients praise
- Individual therapists are often described as competent, helpful, and kind
- Some patients received effective therapy outcomes
- Occasional praise for professional front desk staff in specific interactions
Common complaints
- Inconsistent or poor scheduling and appointment management
- Difficulty getting return calls or communicating with the office
- Administrative issues cited as a major point of frustration
- Perceived lack of care or accountability from management
"The therapist themselves seem competent if you manage to get an appointment."
- befithealthclubs.com"The front office administration at this place is horrendous... My main issue is with management. The scheduling is inconsistent... and they simply don’t care."
- befithealthclubs.comSynthesized from public review platforms as of Jul 11, 2026 - sources: [1][2][3][4].
In the News
- Baystate Rehabilitation Care · Pediatric therapy - Jun 4, 2026
- Location Search Results - Baystate Health - Nov 9, 2025
- Baystate to Acquire Mercy Medical Center in Springfield - Apr 29, 2026
- Baystate Health and Trinity Health Of New England Sign Definitive ... - Apr 28, 2026
- Baystate Health to acquire Mercy Medical Center in Springfield | WAMC - Apr 28, 2026
Information sourced from the clinic's website as of July 11, 2026.
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