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Urgent Care Locations clinic

Urgent Care Locations

Urgent Care • Staunton, VA

3.8/5(816 reviews)

Information from public sources; not independently verified. Confirm hours, insurance and appointment availability with the clinic.

Last gathered July 11, 2026. How our information is sourced · Report incorrect information

Services Offered

  • Urgent Care

Insurance & Payment

Not published.

Languages Spoken

Not published.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (Augusta Health Urgent Care): 3.3/5 (137)
  • Promallu (Bon Secours Urgent Care): 3.9/5 (663)
  • Yelp (MedExpress/Bon Secours): 3.5/5 (16)

Patients praise

  • Convenient alternative to busy primary care physicians
  • Kind and compassionate nursing and medical staff in some instances
  • Effective diagnosis and treatment for common illnesses like bronchitis and sinus infections
  • Professional and patient demeanor of some nurse practitioners

Common complaints

  • Long wait times and lack of communication regarding wait estimates
  • Billing issues, including mismanaged insurance claims and surprise charges
  • Unprofessional or rude front-desk staff experiences
  • Perceived lack of thorough physical examinations by medical providers
  • Frustration with check-in processes and technology barriers for elderly patients

"They don’t give you an estimate on how long it will be until you have been there for a few hours and then they say it’s going to be 2+."

- Birdeye user review of Augusta Health Urgent Care

"Service was ok I guess. the doctor barely took 5 minutes to check out my symptoms. Billing has been a nightmare. They didn't bill my insurance and tried to charge me over $250."

- Promallu user review of Bon Secours Urgent Care

"From start to finish I was there 2 hours! Unfortunately they were short staffed on a Saturday and only had one nurse and one md Staff was very kind and compassionate but poor staffing situation!"

- LocalityBiz user review of Augusta Health Urgent Care

Synthesized from public review platforms as of Jul 11, 2026 - sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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