PACT—Waterbury
Primary Care • Waterbury, CT
Information from public sources; not independently verified. Confirm hours, insurance and appointment availability with the clinic.
Last gathered July 11, 2026. How our information is sourced · Report incorrect information
Services Offered
Team
Insurance & Payment
Please contact our office to confirm your coverage before your visit.
Languages Spoken
Not published.
Current Offers
Accepting new patients at Waterbury
FAQs
What services do PACT primary care doctors in Waterbury provide?
Our doctors offer annual wellness exams, chronic condition management, preventive screenings, immunizations, and same-day visits for acute illnesses or injuries.
Are new patients currently accepted at the Waterbury office?
Yes. Our Waterbury primary care providers are now welcoming new patients. You can schedule online or call our office for assistance.
Can my PACT primary care doctor refer me to specialists?
Yes
Does PACT accept insurance at the Waterbury location?
We accept most major insurance plans. Please contact the office to confirm coverage.
How often should I see my primary care provider?
We recommend an annual check-up for preventive care, or more frequent visits if you’re managing a chronic condition.
Do PACT accept insurance at the Waterbury location?
We accept most major insurance plans. Please contact our office to confirm your coverage before your visit.
Social Media
Photos
Photos published by PACT—Waterbury showing the primary care practice in Waterbury, CT.
What Patients Say
Overall sentiment across review platforms: mixed
- Trinity Health / Ratings.MD (Robin McCormack): 4.9 out of 5 (158 ratings (Trinity Health) / 149 ratings (Ratings.MD))
- Oak Street Health (Robin Allen): Not explicitly provided, but referenced 33 ratings (33 ratings)
- Healthgrades (Stephen Spear): 5.0 out of 5 (6 ratings)
- Healthgrades (Kathleen Burlison): 3.9 out of 5 (10 ratings)
Patients praise
- Knowledgeable and thorough care provided by some clinicians
- Good listening skills and attentive interaction
- Professional demeanor from some staff and providers
- Successful and timely medical follow-ups for some patients
Common complaints
- Issues with appointment scheduling and constant cancellations
- Poor communication and difficulty reaching staff/getting return calls
- Reports of disrespectful or unprofessional attitudes from providers and staff
- Perceived lack of compassion or interest in patient needs
- Administrative inefficiencies such as failing to process referrals
"Constantly cancels appointments and can’t manage appointments scheduled with months only to have them cancelled a few days ahead of... impossible to constantly reschedule."
- Healthgrades (Patient review for Kathleen Burlison)"This is the absolute worst office I’ve ever been to!! They do not return calls, they do not send over referrals. You have to call multiple times to get them to do anything."
- LocalityBiz (Patient review for Saint Mary's Family Health Center)"She's so polite and professional!!! Knowledgeable and attentive. Good listener and always addresses any concerns."
- Trinity Health (Patient review for Robin McCormack)Synthesized from public review platforms as of Jul 11, 2026 - sources: [1][2][3][4].
In the News
- Dr. Philip A. Mongelluzzo, MD - Internal Medicine Physician in Waterbury, CT - May 14, 2026
- Dr. Fabiola A. Mieses Pun, MD - Internal Medicine Physician in Waterbury, CT - May 14, 2026
- Dr. Kathleen P. Burlison, MD - Internal Medicine Physician in Waterbury, CT - May 14, 2026
- Dr. Carolina I. Borz Baba, MD - Internal Medicine Physician in Waterbury, CT - May 14, 2026
- Dr. Ralph V. Tremaglio, MD - Internal Medicine Physician in Waterbury, CT - May 14, 2026
Information sourced from the clinic's website as of July 11, 2026.
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