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Franciscan ExpressCare clinic

Franciscan ExpressCare

Urgent Care • West Lafayette, IN • Since 2012

4.8/5(298 reviews)

Information from public sources; not independently verified. Confirm hours, insurance and appointment availability with the clinic.

Last gathered July 11, 2026. How our information is sourced · Report incorrect information

About

The Franciscan Physician Network is a nonprofit physician network affiliated with Franciscan Health, operating within Franciscan Alliance. It comprises healthcare centers across six offices in Indiana and nearby regions (South Suburban Chicago and Northwest Indiana), with its headquarters in Mishawaka, IN. The network supports multiple regions (Western, Northern) and includes a corporate office in Mishawaka. The provided page does not list a specific facility named “Franciscan ExpressCare West Lafayette,” so there is no direct confirmation of an ExpressCare location in West Lafayette on this page.

Services Offered

  • Urgent care
  • Virtual urgent care
  • Walk-in care

Team

  • Abbi M Pena, NP - Provider
  • Eugene Dy Tan - Provider
  • Navid Ahsani, DO - Provider
  • Skyler Gick - Provider
  • Keith W March - Provider
  • John F Plascak, MD - Provider

Insurance & Payment

Not published.

Languages Spoken

Not published.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Franciscan Health (facility directory): 4.8 out of 5 (293 ratings (also shows 319 and 33 ratings on the page))
  • SOLV Health: Average rating 5.0 out of 5 (wait-time, quality of care, bedside manner, staff friendliness) (Not specified in the provided snippet)
  • Yelp: Rating not shown in provided snippet (Not specified in the provided snippet)
  • uscompanies.net (doctor reviews page): Example review shows 2/5 (★★☆☆☆) (Based on 5 reviews (as stated on page))

Patients praise

  • Warm/caring staff and compassionate atmosphere
  • Efficiency and good-quality care/medical attention
  • Good friendly caring staff reported by reviewers

Common complaints

  • Billing/charge concerns (charged for a service that reportedly didn’t help)
  • Unclear or inconvenient policy communication (e.g., being asked to leave before closing without stated guidance)
  • Long waits and perceived short visit time / being too busy
  • Follow-up/response issues after calling
  • Quality-of-care problems (e.g., antibiotic reportedly not working; provider/medical assessment concerns)

""They charged me for a service but they did nothing that would actually help me""

- loc8nearme.com – Franciscan ExpressCare (West Lafayette) most recent reviews snippet

""Good friendly caring staff in all my years of coming here when needed never been treated poor.""

- loc8nearme.com – Franciscan ExpressCare (West Lafayette) most recent reviews snippet

""If you turn people away an hour before you close it should be stated somewhere. It’s extremely aggravating...""

- loc8nearme.com – Franciscan ExpressCare (West Lafayette) most recent reviews snippet

Synthesized from public review platforms as of Jul 11, 2026 - sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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