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Pediatric Associates clinic

Pediatric Associates

Pediatrics • West Memphis, AR

Information from public sources; not independently verified. Confirm hours, insurance and appointment availability with the clinic.

Last gathered July 10, 2026. How our information is sourced · Report incorrect information

About

Pediatric Associates operates two locations in West Memphis and Marion, Arkansas, providing comprehensive pediatric care including routine check-ups, sick visits, sports physicals, and specialized services such as ADHD and asthma management. The clinic offers on-site lab services and specialized programs including the COBALT Clinic for autism screening and the FAN Clinic for fitness and nutrition intervention.

Services Offered

  • Pediatric care
  • Routine check-ups
  • Specialized pediatric care
  • Clinic services
  • West Memphis & Marion locations

Team

  • Dr. Wendy Bourland, DO; Board Certified in general Pediatrics and Pediatric Hematology/Oncology - Pediatrician

Insurance & Payment

  • Aetna
  • Arkansas Medicaid
  • Arkansas Total Care
  • Blue Cross Blue Shield
  • Caresource
  • Cigna
  • Empower
  • Humana
  • PHCS Plans
  • Professional Benefit Admin
  • Qualchoice
  • Summitt
  • Tricare
  • UMR
  • United Health Care

Many smaller insurance plans accepted

Not specified

Languages Spoken

  • English

FAQs

What are the clinic hours?

Clinic Hours are listed as Monday to Friday 8:00 AM – 5:00 PM; Saturday 8:00 AM – 12:00 PM (call by 10 AM to Schedule Appt.) for West Memphis/Marion locations; West Memphis and Marion have similar weekday hours with Marion's Saturday being 8:00 AM – 12:00 PM and West Memphis Saturday CLOSED.

Social Media

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • LocalityBiz: Generally low ratings (mostly 1-star reviews in sampled feedback) (Multiple individual reviews across platforms; 4 employee reviews on Glassdoor)

Patients praise

  • Some parents report positive experiences with specific doctors (e.g., Dr. Shay)
  • Some patients appreciate the friendly and knowledgeable staff during certain visits
  • Convenience of same-day appointments and longevity of care for some families

Common complaints

  • Poor customer service and unprofessional staff behavior
  • Long wait times and scheduling issues
  • Difficulties with pharmacy prescriptions and communication with nurses/doctors
  • Concerns regarding clinic cleanliness and odors

"Absolutely awful! Was in the office today with my child. Immediately when you walked in the door, I noticed it smelled like a marijuana dispensary. Our appt was at 3pm. After sitting there until 350, I finally asked if we had been forgotten about."

- LocalityBiz (turnnburn2002)

"Dr. Shay has been absolutely incredible with my children. From the very first visit, they made us feel comfortable, heard, and well cared for. They’re not only knowledgeable and professional but also warm, patient, and truly great with kids."

- LocalityBiz (Anonymous Review)

Synthesized from public review platforms as of Jul 10, 2026 - sources: [1][2][3][4].

Information sourced from the clinic's website as of July 10, 2026.

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