Laboratory Services & Locations | Baystate Health
Laboratory Services • Westfield, MA • Since 1873
Information from public sources; not independently verified. Confirm hours, insurance and appointment availability with the clinic.
Last gathered July 11, 2026. How our information is sourced · Report incorrect information
About
Baystate Health is a nonprofit, integrated health system based in Springfield, Massachusetts. It operates four acute-care hospitals (with Baystate Medical Center as the Level I trauma center) and a multi-specialty physician group (Baystate Medical Practices with 700+ physicians across 40 locations). The system also includes Health New England HMO. Key stats: over 55,000 discharges and 185,000+ ED visits in 2022; one former hospital (Baystate Mary Lane) demolished in 2025; a pending integration that could add Mercy Medical Center locations to the Baystate system. For Laboratory Services, Baystate Health provides lab testing across its network, including its Westfield facilities, with multiple locations under the Baystate umbrella in Western Massachusetts. If you need specific Westfield lab hours, services, or appointment details, I can pull that from the Baystate Health locations pages.
Services Offered
Technology & Equipment
Insurance & Payment
Not published.
Languages Spoken
Not published.
Social Media
Photos
Photos published by Laboratory Services & Locations | Baystate Health showing the laboratory services practice in Westfield, MA.
What Patients Say
Overall sentiment across review platforms: mixed
- CMS HCAHPS (Baystate Noble Hospital): 3 out of 5 stars (based on 499 patient surveys) (499 surveys)
- Birdeye (Labcorp Westfield): 2.3 stars (3 reviews)
Patients praise
- friendly, professional, and compassionate staff in hospital and convenient care settings
- efficient and reassuring care in urgent care and cardiac rehab services
- positive experiences with surgery and specialists at Baystate Noble Hospital
Common complaints
- frustration with new lab system transitions and providers
- varied wait times and potential administrative/billing issues in urgent care settings
- mixed reviews for lab services now operated by Labcorp, including complaints about wait times and service inconsistencies
"Dr. Pajouh always treats me like I’m the most important person to him when I see him... I am so glad to have him here in Westfield, close to home."
- Patient story (Marie Fisher)"If you are a nurse do not drop labs off here will be waiting forever."
- Birdeye review (Labcorp Westfield)Synthesized from public review platforms as of Jul 11, 2026 - sources: [1][2][3][4].
In the News
- Baystate Convenient Care - Westfield - Feb 6, 2026
- Convenient Care | Baystate Health - Nov 9, 2025
- [PDF] Labcorp will soon be servicing the patients of Baystate Reference ... - Jul 12, 2025
- BAYSTATE NOBLE HOSPITAL - Updated July 2026 - 12 Reviews - Jul 8, 2026
- Pediatric Urgent Care in Westfield, MA - Dec 15, 2025
Information sourced from the clinic's website as of July 11, 2026.
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